PpJob ID: | Amazon Commercial Services Pty Ltd /ppAt Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time. /ppThis isn’t just an operations role—it’s an opportunity to lead, innovate, and make a real impact on the way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving continuous improvement, and leading high-performing teams, this is the role for you! /ppThe Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics operations, driving process improvements, ensuring safety and compliance, and leading teams to meet Amazon’s customer promise. /ppAs an OM, you’ll be directly responsible for supervising a team of Shift Managers and their direct reports meanwhile, you will report to the Site Lead of your Delivery Station. /ppPlease note this is an expressions of interest advert for upcoming operational leadership roles. /ph3Key job responsibilities /h3ulliManage and develop a team of Shift Managers and their direct reports. /liliProxy duties for the Site Lead. /liliReview the operational forecast and determine productivity requirements the delivery station. /liliSupport all safety programs to ensure a safe work environment for all associates and Delivery service providers. /liliProactively identify and lead process improvement initiatives and Lean tools. /liliAnalyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence. /liliManage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management. /li /ulh3A day in the life /h3pYou will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met. /ph3About the team /h3pAmazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible while focusing on continuous improvement. There are two sides to what we do. Our ‘under the roof’ (UTR) associates process millions of products for dispatch to our delivery teams. Meanwhile, our ‘on the road’ (OTR) people ensure the safe and timely delivery of packages to our customers. /ph3Basic Qualifications /h3ulliBachelor's degree or equivalent /liliWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays /lili2+ years of employee and performance management experience /lili2+ years of performance metrics, process improvement or lean techniques experience /liliExperience hiring and developing highly effective and diverse teams. /liliExperience developing and managing a high-performing team /li /ulh3Preferred Qualifications /h3ulliExperience with process improvements (Lean Six Sigma and/or Kaizen) /liliExperience in problem solving and delivering results /liliExperience in dealing with contingent workforce /li /ulpAcknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. /ppIDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. /p /p #J-18808-Ljbffr