Description
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfilment centre Inventory Control and Quality Assurance (ICQA).
Our fulfilment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
- Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment centre
- Partner with Operations and other Support teams to establish, influence and adhere to policies and procedures
- Ensure compliance with safety programs and SOX regulations
- Analyze inventory defects, problem solve issues or customer defects data to identify corresponding actions plan that improve quality
- Conduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans and schedules
- Support in interviewing and training fulfillment center Area Managers
Your Role And Responsibilities In The ICQA Team
- Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
- Partner with Operations and other Support teams to establ