Pubblicato il 18 giugno
Mansioni della posizione
Position Summary
Si assicuri di leggere l'intera descrizione riportata di seguito e di candidarsi immediatamente se è protetto/a di soddisfare tutti i requisiti.
The Guest Services Representative II will provide back office, outbound support to customers with warranty or custom order questions. Serve as a subject matter expert and problem solver, researching issues and contacting guests with resolutions and next steps.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Serve as a “Guest Advocate,” collaborating with internal and external partners to understand customer requests and swiftly resolve
Take ownership of escalated guests and ensure any issues are fully resolved
Research specific accounts and interactions to identify knowledge or process gaps
Capture accurate notes to summarize interactions on guest accounts
Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
Coach and mentor agents in the moment on company processes and procedures
Communicate work status and trends to leadership
Model the Living Spaces Culture
Consistently meet/exceed key metrics.
Participate in ongoing trainings. Limited travel may be involved
Assist with ad hoc inbound phone calls as needed
Qualifications
Education/Experience: High school diploma or general education degree (GED). 3 years of related experience in a call center or customer service. Work experience at Living Spaces is a plus. Equivalent combination of education and experience will be considered.
Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Position Hiring Range
The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon
