Ph3Transportation Specialist, Amazon Shipping /h3 pAmazon has one of the largest most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better in turn grow their business. This role will be responsible for providing operational and analytical support to the regional sales team by managing escalations, monitoring performance metrics, and ensuring smooth execution of account management activities. /p pWe are seeking a street-smart, result-oriented candidate with demonstrated B2B/SME sales, account management, or operations experience, preferably from the shipping logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry. /p pYou will work closely with the regional sales team to ensure business continuity, resolve escalations, track and improve performance metrics, and enable the team to focus on revenue-driving activities. Additionally, you will be responsible for maintaining positive shipper relations by managing critical operational levers and supporting the team with data-driven insights. /p h3Key job responsibilities /h3 ul liOwn and resolve shipper and internal escalations using established procedures and documentation; determine when to elevate issues beyond standard processes and provide clear context with recommended solutions. /li liTrack, analyze, and report on regional sales team performance metrics including shipment volume, revenue, hygiene parameters, claims, receivables, and operational SLAs; identify variances and drive corrective actions. /li liDeliver actionable insights to the regional sales team through data analysis, trend identification, and performance reporting that enable data-driven decision making and improve team metrics. /li liDrive operational excellence by monitoring key business parameters (operations, claims, Delivery Success) and implementing corrective actions to maintain shipper satisfaction and business health. /li liPartner with Operations, Claims, Finance, and Product teams to troubleshoot issues, remove blockers, and deliver seamless shipper experience. /li liExecute standard operating procedures and identify opportunities to optimize processes for scalability; implement improvements that increase efficiency. /li liCommunicate operational updates, performance results, and issue resolutions to shippers with clarity and professionalism across all channels. /li liContribute to team meetings with data-backed insights and recommendations; support meeting facilitation as required. /li liDeliver presentations on performance trends, insights, and improvement recommendations to leadership. /li liMaintain accurate and comprehensive documentation in all systems (ticketing tools, LMR, tracking systems) to ensure visibility and knowledge sharing. /li /ul h3Basic Qualifications /h3 ul liBachelor's degree. /li liBachelor's degree, or 2+ years of B2B environment experience. /li liExperience in Business English skills, both verbal and written. /li liExperience handling administrative details independently, while exercising good judgment in keeping team members adequately informed. /li liGood communication and inter-personal skills. /li /ul h3Preferred Qualifications /h3 ul li3+ years of customer-facing environment, warehousing, logistics or manufacturing experience. /li liExperience troubleshooting and documenting findings. /li liExperience implementing process improvements. /li liExperience using data analysis, reporting, and forecasting to guide business decisions and solve problems. /li liExperience working cross functionally to implement and optimize workflows. /li liProven track record of meeting/exceeding targets independently. /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr