At Food Lion, associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience, rewarding performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
Primary Purpose :
Provide quality customer service within the Deli Bakery Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service, and minimizing shrink through proper utilization of standard practices.
Duties and Responsibilities :
1. Maintain an atmosphere of enthusiastic customer awareness, with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
2. Be courteous and helpful to other associates.
3. Follow all technical manuals for processing of product label placement, etc.
4. Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise are done in accordance with policies and guidelines.
5. Ensure proper sanitation of department equipment and proper food handling/preparation.
6. Understand and use company tools such as the average cost inventory system (ACIS) and ordering (CAO).
7. Maintain a complete understanding of and adherence to company guidelines, policies, and standard practices.
8. Follow Food Safety and Workplace Safety guidelines and procedures.
9. Observe and correct all unsafe conditions that could cause accidents to associates or customers.
10. Report all accidents to the Manager on Duty in accordance with established procedures.
11. Ensure compliance with local, state, and federal regulations.
12. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance and adhering to the dress code.
13. Complete Computer-Based Training (CBT) and Training Aid courses successfully.
14. Perform all other duties as assigned.
Qualifications :
1. High school diploma or equivalent preferred.
2. Excellent interpersonal, organizational, communication, and customer service skills.
3. Ability and willingness to learn multiple tasks and technical requirements of the job.
4. Ability to use technical information to solve problems.
5. Must meet minimum age requirements for specific job functions.
6. Must be able to meet the physical requirements of the position with or without reasonable accommodations.
Physical Requirements :
1. Ability to use computers and communication systems required for the job.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Stand for 100% of the time, frequently walking short distances.
6. Handle substances associated with cleaning and packaging materials.
7. Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
8. Meet established volume activity standards.
9. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.
If you require assistance in the application process due to a disability, please contact our Recruiting Department.
Required Experience :
Key Skills: Food Handling, Restaurant Experience, Food Preparation, Food Service, Customer Service, Assistant Manager Experience, Basic Math, Cashiering, Guest Services, Schematics, Baking, Stocking
Employment Details :
* Type: Part-Time
* Experience: [Specify number of years]
* Vacancy: 1
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