PSocial network you want to login/join with: /ppcol-narrow-left /ph3Location: /h3h3Job Category: /h3pOther /pp- /ph3EU work permit required: /h3pYes /ppcol-narrow-right /ph3Job Reference: /h3p437935417 /ph3Job Views: /h3p1 /ph3Posted: /h3p20.05.2025 /ph3Expiry Date: /h3p04.07.2025 /ppcol-wide /ph3Job Description: /h3h3strongWHO WE ARE /strong /h3pstrongEtinars /strong is a strongvalues-focused company /strong with multi-year experience, specialized in recruiting professionals for strongniche markets /strong. We manage the full lifecycle of strongspecialist and executive-level hires /strong. /ppAt Etinars, we genuinely care about strongwho you are /strong and strongwhat you need /strong. /ppWe emphasize strongrobust, enduring connections /strong built on strongtrust and transparency /strong. /ppOur approach ensures a strongswift journey /strong towards your next strongcareer step /strong. /ph3strongWHAT WE ARE LOOKING FOR /strong /h3pstrongHelp Desk Application Support – Space Operations (ESA) /strongbr/br/strongLocation: /strong Rome (Hybrid work mode) /ppWe seek a strongmotivated and tech-savvy Help Desk Application Support Specialist /strong to provide strong1st and 2nd level support /strong for a critical ESA application supporting over strong15,000 users /strong. /ppYou will be part of a dynamic, international team operating in a stronghigh-security, high-impact space environment /strong, supporting strongEarth observation /strong, strongsatellite launches /strong, and strongfuture space programs /strong. /ph3strongYOUR TASKS /strong /h3ulliProvide strongfirst-line technical support /strong via phone, email, or ticketing system /liliLog, categorize, and prioritize tickets /liliTroubleshoot and resolve complex incidents and application issues /liliEscalate to strong2nd/3rd level support /strong following strongSLAs /strong /liliHandle strongapplication access /strong, strongconfigurations /strong, and strongroutine updates /strong /liliConduct strongapplication monitoring /strong and strongalarm analysis /strong /liliMaintain and improve strongoperational documentation /strong and strongprocedures /strong /liliParticipate in strongtesting /strong, strongpatching /strong, and strongdeployments /strong /liliDeliver clear and professional communication to ESA end users /liliWork closely with internal teams and external vendors to resolve issues /liliApply strongITIL best practices /strong in strongincident, request /strong, and strongchange management /strong /liliContribute to stronguser training /strong, strongdocumentation /strong, and strongknowledge sharing /strong /li /ulh3strongYOUR SKILLS AND EXPERIENCE /strong /h3pstrongTechnical Skills: /strong /pulliGood knowledge of strongticketing systems /strong (Remedy, ServiceNow, OTRS, KIX) /liliFamiliarity with the strongITIL framework /strong /liliComfortable with strongMicrosoft Office /strong, strongOutlook /strong, and basic systems admin /liliUnderstanding of strongXML /strong, strongSFTP /strong, and strongEclipse /strong is a plus /liliExcellent strongtroubleshooting /strong skills, especially under pressure /liliTechnical certifications are a strongstrong asset /strong /li /ulpstrongKnowledge and Experience: /strong /pullistrong1–2 years of experience /strong in stronghelp desk or application support roles /strong /li /ulpstrongPersonal Skills: /strong /pulliFluent English (written and spoken – strongB2 minimum /strong) /liliStrong strongcustomer service /strong, strongcommunication /strong, and strongstress management /strong skills /liliProblem-solving mindset and practical attitude /liliCapacity to strongmultitask /strong, strongprioritize /strong, and strongwork under pressure /strong /liliAbility to strongadapt /strong and stronglearn quickly /strong in a structured environment /li /ulh3strongEXTRA INFORMATION /strong /h3ullistrongWork location: /strong Rome – easily accessible, hybrid mode (2 days on-site, 3 days remote) /lilistrongWork hours: /strong Monday–Friday, shift-based coverage from 08:00 to 18:00 /lilistrongContract type: /strong strongPermanent /strong /li /ulpSupport a critical ESA application with strong7 functional modules /strong, contributing to strongmission planning /strong, strongnon-conformance tracking /strong, and strongsatellite launch operations /strong. /ppJoin a strongcollaborative, multicultural, and international team /strong and be part of the strongEuropean space ecosystem /strong. /ppPlease note that, due to the sensitive nature of the data involved, this position is currently available only to individuals who meet the following criteria: /pulliNon-EU Citizens already based in EU with a valid work permit /liliOnce we receive your CV, we will evaluate it carefully. If there is a match, we will contact you. If not, we will keep your CV for future opportunities. /liliemWe support Diversity and Inclusion. If you identify as part of it and meet the minimum criteria, you will be given the opportunity to demonstrate your abilities at an interview. /em /li /ul #J-18808-Ljbffr