Healthcare Senior Quality Assurance ManagerJoin to apply for the Healthcare Senior Quality Assurance Manager role at UPSJob DescriptionAre you ready to play a key role in shaping the future of healthcare logistics and compliance? As a HC Senior Quality Assurance Manager, you'll operate at the intersection of strategy, regulation, and innovation—driving excellence, ensuring compliance, and enabling growth in a dynamic, high‐impact environment.The Healthcare Quality Assurance Senior Manager communicates and manages quality policy and objectives, reports on the overall effectiveness of the Supply Chain Solutions (SCS) healthcare quality program across Italy, and collaborates with Operations to ensure the smooth implementation of new healthcare business. The Manager maintains knowledge of quality and regulatory agency rules, communicates compliance requirements, and manages the documentation and training of operating procedures and regulatory topics. The Manager oversees risk minimization of storing, distributing and transporting healthcare products, conducts audits and facility or system validations, and may manage the document control process, order‐to‐cash, QA support, risk assessment, and training. This position oversees managers and supervisors.Key ResponsibilitiesLead and oversee the Healthcare QA function across logistics operations in Italy.Act as the country‐level owner of the healthcare quality program, ensuring consistent application of standards and regulatory compliance.Manage internal group consultations, training, investigations, and problem solving related to healthcare quality issues to ensure compliance with applicable rules and regulations.Oversee the development and revision of Standard Operating Procedures (SOPs) and work instructions, ensuring agency regulations are incorporated and proper procedures are followed by IT, Operations, and Order‐to‐Cash personnel across geographic locations.Directly manage and develop the QA team.Ensure that client product types and service requirements are correctly identified to determine applicable regulations.Manage the information gathering, scheduling, preparation, and distribution of reports in support of internal and client audits.Experience & QualificationsMandatory experience in the logistics sector.Extensive background in Quality Assurance within healthcare, pharmaceutical, medical device, or healthcare logistics organizations.Proven experience managing large teams.Strong knowledge of healthcare quality systems, regulatory inspections, and validation processes.Excellent leadership, communication, and stakeholder management skills.Fluent English and Italian (written and spoken).Location: Milan or RomeEmployee Type: PermanentSeniority level: DirectorEmployment type: Full‐timeUPS is committed to equality, respect, and creating a workplace free from discrimination, harassment, and retaliation.
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