About the Role
We are seeking a professional and welcoming Facility Assistant/Receptionist to serve as the face of our Milan office for a leading global consumer goods company. This dynamic role combines traditional reception duties with administrative support, facilities coordination, and workplace ambassadorship to ensure seamless daily operations and an exceptional visitor experience.
Key Responsibilities
* Reception & Guest Services
Provide warm, professional greetings to all visitors, clients, suppliers, and team members. Manage visitor registration, issue security badges, and coordinate escort services as required. Handle incoming calls with professionalism, directing inquiries appropriately, and taking accurate messages. Maintain the reception area presentation to reflect company standards at all times.
* Meeting Room & Event Support
Coordinate meeting room bookings and configure spaces for various requirements. Arrange catering services, audio‑visual equipment setup, and room preparations for internal and external meetings. Support event logistics, including setup coordination during events and post‑event cleanup oversight.
* Administrative Support
Assist with general administrative tasks including mail distribution, package handling, and courier coordination. Support document preparation, filing, and data entry as needed. Maintain office supplies inventory and coordinate procurement with suppliers when necessary.
* Supplier & Vendor Relations
Serve as the primary contact point for suppliers and service providers visiting the office. Coordinate supplier appointments, deliveries, and service calls. Assist with basic vendor management tasks and communicate requirements to the Facilities Coordinator.
* Workplace Ambassador
Act as a knowledgeable resource about office facilities, local area information, and company procedures. Support new team member orientation by providing office tours and basic facility information. Maintain a positive, helpful demeanor that enhances the overall workplace experience for everyone.
Requirements
* Minimum 2–3 years of reception or customer service experience, preferably in a corporate environment.
* Fluency in Italian and English required; additional languages advantageous.
* Strong communication and interpersonal skills with a natural hospitality orientation.
* Proficiency in Microsoft Office suite and reception management systems.
* Professional appearance and demeanor with attention to detail.
What We Offer
* Opportunity to work with a leading global brand in a dynamic Milan office environment.
* Collaborative team culture with direct reporting to an experienced Facilities Coordinator.
* Professional development opportunities within a growing organization.
* Competitive compensation package appropriate for the Milan market.
Key Skills
* Multi‑line phone systems
* Customer service
* Computer skills
* QuickBooks
* Medical office experience
* Office experience
* 10‑key calculator
* Dental office experience
* Front desk
* Administrative experience
* Medical receptionist
* Phone etiquette
Location
On‑site – Milano, Italy
Equal Employment Opportunity
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at [accommodation email].
Employment Details
Employment type: Full‑time
Vacancy: 1
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