This is an exceptional opportunity for an experienced and dynamic Operations Manager to join our retail team.
The successful candidate will be responsible for overseeing day-to-day operational effectiveness, as well as developing and leading the operations strategy. This includes managing all aspects of after sales, maintenance, inventory control, administration, policy enforcement, security, and health & safety.
Key Areas of Responsibility:
* Support the Store Manager with policies and procedures to streamline and safeguard the store, ensuring staff is fully trained
* Ensure the efficient running of the store, both front and back of house. Make ad hoc in-store processes to elevate customer experience and facilitate a seamless journey in the store
* Support Country Operations on projects roll out, giving feedback and adapting to the in-store experience
Elevating Customer Experience:
* Assist the Store Manager in overseeing Asset and Profit Protection, influencing service delivery, and minimizing loss
* Ensure minimizing shrinkage level in the store, by checking regularly stock using cycle count working to minimize stock loss. Build ad hoc action plan if needed, checking all stores aspects (security, front of house, etc)
* Structure stockroom areas efficiently, in order to speed up customer experience and elevate customer service
* Ensure all Health and Safety legislation and processes are adhered to
* Ensure the store building and all internal areas are maintained to the highest standard both front and back of house.
Bringing Brand Values to Life:
* Cascade company communications to all members of the store team and lead by example when embracing brand messages
Requirements:
* Relevant experience in same or similar role, of not less than 3 years
* Fluent Italian and English written and spoken
* Knowledge of Stock management and stock control operative system
* Problem Solving skills to address operational issues
Collaboration and Teamwork:
* Retail
* Logistics
* Customer Care
* Health and Safety
* IT
Reporting Line:
Global Head of Retail