Ph3Company Description /h3pAt Colliers, we help leaders succeed by building amazing workplaces, businesses, and communities around the world. We think differently, share innovative ideas, and offer a unique collaborative workplace where you can succeed. /ppColliers is a listed real estate advisor active in 66 countries with more than 18,000 employees. We contribute to a better society by solving real estate issues and accelerating the sustainability transition in the built environment. In 2025 we will be completely climate neutral. /ppWe connect global market developments and data with the needs of property owners, property investors, and property tenants. This enables us to understand the sector of tomorrow and to provide forward‑looking advice. These insights help us add value to all phases of the real estate cycle and build long‑lasting customer relationships. We offer creative solutions that are not only attractive today, but remain relevant and sustainable later. In Italy, we work with 170 professionals in an organization where entrepreneurship, expertise, and doing the right thing are important. Together we shape the future of real estate. /ppbBE creative. BE the expert. BE a team player. Be all that and more at Colliers International. /b /ph3Job Description /h3pThe Desk Support Engineer is an IT support professional responsible for delivering reliable and efficient second‑line deskside support. He/She is a resource with strong technical competence, enthusiasm, and a natural propensity for teamwork. He/She demonstrates analytical problem‑solving skills, attention to detail, and the ability to prioritize activities in line with Service Level Agreements. The ideal candidate is proactive, organized, and comfortable working both independently and within the wider IT team, ensuring continuity and quality of IT services across the business. Professionalism, flexibility, and a structured approach to processes are essential characteristics for this role. /ph3Your Activities /h3ulliIndependent management of 2nd Line IT incidents and service requests /liliEnd-to-end ownership of tickets, including communication and resolution via ServiceNow /liliOn-site deskside support for desktop PCs, laptops and hardware devices /liliSupport for Microsoft 365, Teams (including Telephony), Active Directory and core business applications /liliManagement of joiners, leavers and user administration tasks /liliSupport of mobile devices (iPhone, iPad, Android, Windows) /liliRemote working support (VPN, broadband, Wi‑Fi connectivity) /liliMeeting room and AV setup support for internal and client meetings /liliCoordination with EMEA 3rd Line teams and external providers when escalation is required /liliParticipation in change, configuration and project management activities /liliMaintenance of accurate documentation and knowledge articles /liliHardware procurement and asset management /liliSupport of onsite server room activities in alignment with IT processes /liliAvailability to travel to other Italian offices when required /li /ulh3Qualifications /h3ulliDegree or technical qualification in Information Technology or related field (preferred) /liliProven experience in a Second Line / Deskside Support role /liliStrong knowledge of Microsoft Windows 10/11 and Microsoft 365 /liliExperience with ServiceNow or similar IT Service Management tools /liliKnowledge of Active Directory and Exchange administration /liliFamiliarity with networking concepts (Wi‑Fi, VPN, remote connectivity) /liliExperience supporting mobile devices (Apple and Android) /liliUnderstanding of core enterprise applications (e.g., Citrix, Cisco Telephony, printing solutions, Salesforce) /liliExperience working within ITIL-based environments (preferred) /liliExcellent problem‑solving and analytical skills /liliStrong customer service orientation and communication skills /liliNative Italian speaker or C1 level, proficient in English /liliProfessional attitude and flexibility to travel across Italy if required /li /ul /p #J-18808-Ljbffr