Technical Service Engineer – HL7 Specialist
Are you looking for a role where you can have a real impact on our company's success and end-patient care?
As a Technical Service Engineer at Natus Medical, you will work directly with our Service team to ensure we provide the best after-sales service to our customers. Your decision-making and problem-solving skills will be essential to our success.
What you’ll do in this role :
* Support customers with existing installations implementing HL7 standards.
* Perform integration of HL7 standards in new installations.
* Follow the Company's Quality System by ensuring all technical support activities adhere to company procedures (e.g., quotations, support dossiers, work certificates, shipments, installations, after-sales services).
* Analyze customer complaints and create reports on frequently asked questions and common issues.
* Manage customer claims efficiently, providing responses and support for each case, in line with the Company's Quality System.
* Oversee return shipments, replacements, and loan shipments of products for technical service, ensuring effective communication and collaboration.
* Assist customers in understanding and utilizing the Company’s products and services, offering solutions and support for issues.
* Report internal product-related issues to relevant departments (e.g., Manufacturing, R&D) for improvements.
* Inform and update customers about new product features and benefits.
Skills and experience needed :
* Good knowledge of HL7 standards and related Italian government specifications and applications.
* Proficiency with Mirth Connect.
* Relevant degree in Electronics, Computer Science, Bio Engineering, or equivalent.
* Experience in a Medical Device company is preferred.
* Good computer skills, including Office 365, IT support, hardware troubleshooting, and PC formatting.
* Familiarity with Windows operating systems.
* Understanding of networking fundamentals, including TCP / IP, routers, and firewalls.
* Proficiency in spoken and written English.
* Ability to diagnose and resolve technical issues promptly.
* Excellent interpersonal and organizational skills.
* Effective communication and teamwork capabilities.
What you can expect from us :
* A supportive team environment.
* An attractive salary package.
* Opportunities for career progression.
EEO Statement
Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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