Social network you want to login/join with: VIC Experience & Engagement Coordinator, pavia col-narrow-left Client: TOM FORD FASHION Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 491278784033456128033713 Job Views: 3 Posted: 24.05.2025 Expiry Date: 08.07.2025 col-wide Job Description: VIC Experience & Engagement Coordinator Tom Ford Distribution Srl is seeking a VIC Experience & Engagement Coordinator to oversee and enhance the experiences of our Very Important Clients (VICs). This role requires a strategic thinker with a deep understanding of luxury clienteling, event management, gifting strategies, supplier coordination, and cross-functional collaboration. Key Responsabilities: Develop and implement strategies to enhance the VIC journey, ensuring personalized and exceptional experiences across all touchpoints worldwide (in-store, digital, events). Serve as the primary point of contact for VICs, addressing their needs and preferences to foster long-term loyalty. Identify opportunities to elevate VIC engagement through personalized services, exclusive previews, and bespoke offerings. Utilize CRM tools to track client preferences, purchase history, and feedback to tailor experiences effectively. Lead the execution of exclusive events, including bi-annual fashion shows, intimate dinners, and seasonal collection previews ensuring seamless experiences that align with TOM FORD standards. Collaborate with retail and marketing teams across various regions to ensure cohesive event experiences. Oversee coordination with external event suppliers and vendors to ensure high-quality service and seamless event execution. Develop and oversee tailored yearly gifting programs for VICs, ensuring they align with brand prestige and customer preferences. Coordinate with internal teams and suppliers to source, personalize, and deliver high-end gifts for key occasions (fashion weeks, personal milestones, holidays, etc.). Analyze gifting impact on customer loyalty and engagement, refining strategies based on feedback and data insights. Provide guidance and training to retail teams on VIC engagement strategies and luxury service etiquette. Foster a client-centric culture within the organization, emphasizing the importance of personalized service. Monitor and analyze VIC engagement metrics to assess the effectiveness of implemented strategies. Prepare regular reports for senior management, highlighting successes, challenges, and areas for improvement. Key Requirements: Bachelor's degree in Business, Marketing, Luxury Management, or a related field. 4-5 years of experience in a similar role within the luxury fashion retail sector. Proficiency in CRM systems, Power BI, MS Excel, and commonly used POS cash systems. Fluency in English; proficiency in additional languages is a plus. Sophisticated communication, presentation, and interpersonal skills. Willingness to travel internationally as required. Luxury Retail Expertise: In-depth understanding of the luxury fashion industry and the unique expectations of high-net-worth clients. Event Management & Supplier Coordination: Proven experience in planning and executing high-profile events that reflect brand prestige and cater to discerning clientele. Interpersonal Skills: exceptional communication and relationship-building abilities, with a focus on discretion and professionalism. Strategic Thinking: ability to develop and implement long-term strategies that enhance client experiences and drive business growth. Cross-Functional Collaboration: experience working with diverse teams across different regions, ensuring alignment and consistency in client engagement approaches. Analytical Skills: competence in analyzing client data to inform decision-making and personalize client interactions effectively. This job posting is addressed to both genders, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, pursuant to Legislative Decrees 215/03 and 216/03. Working hours: full-time Why work with us? In TOM FORD you will have the opportunity to work in a company in the Luxury sector with an international reach, you will find a collaborative work environment aimed at continuous improvement in which the attitude towards teamwork takes on a central role. For Tom Ford, diversity is a value thanks to which one can best express one's abilities and potential. We are looking for passionate and proactive resources who want to test themselves within a dynamic and rapidly growing reality. J-18808-Ljbffr