PpServiceNow is changing the way people work. With a service orientation toward the activities tasks and processes that make up day‑to‑day work life we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and continuously challenging ourselves to improve. We employ the brightest and most forward‑thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Join the Office of the CISO team and help set the bar for cloud security! /p h3What you get to do in this role /h3 pServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with all other ServiceNow security organisation departments and the sales, legal, IT and product teams on security‑related topics. Most importantly the Office of the CISO team works with prospects, customers and partners to address questions related to the security of ServiceNow’s cloud‑based service. /p pThis team values integrity, quality, expertise, precision, communication and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills. /p pYou will be a member of the EMEA team of the Office of the CISO focusing on Italian‑speaking countries. /p pAs a valued member of our esteemed team you will assume the pivotal role of a Cloud Security Professional; your mission encompasses ensuring unwavering support for the Sales Team in pre‑ and post‑sales endeavours. You will expertly navigate questionnaires, meticulously review contracts and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences both internal and external. /p pAs a leader in security conversations you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams you will be vital in resolving security issues arising from investigations and conducting thorough post‑mortems to guarantee comprehensive remediation. Should the need arise you will spearhead structural or design changes propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives. /p h3Key Responsibilities /h3 ul liCustomer Security Engagement Sales Support ul liThrough pre/post‑sales customer calls, questionnaires and contract review activities /li /ul /li liSecurity Incident Management Investigation ul liCombining incident handling, escalation, investigation and remediation responsibilities /li /ul /li liStrategic Security Messaging Industry Leadership ul liEvangelism, industry participation and customer experience coordination /li /ul /li liCross‑Functional Security Leadership ul liProvide team leadership and contract negotiation duties /li /ul /li /ul h3Qualifications /h3 h3Required Qualifications /h3 ul liExperience Technical Expertise ul liIdeally 5 years IT experience with 2 years in Cloud Security incident handling and/or AI/LLM security cloud operations /li liExperience leading cross‑functional security initiatives /li /ul /li liCommunication Customer‑Facing Skills ul liGood presentation skills, interpersonal skills, executive communication ability to collaborate with cross‑functional stakeholders /li liStrong communication skills with technical and non‑technical audiences /li /ul /li liSales Business Acumen ul liSales lifecycle understanding, ITIL/ITSM, contract negotiations /li /ul /li liLanguage – Fluency in Italian language and English. /li /ul h3Preferred Qualifications /h3 ul liCISSP, CISM or similar security certification /li liExperience in cloud security (AWS, Azure or GCP) /li liBackground in regulated industries (financial services, healthcare, government) /li /ul pWe provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals who are strong in aptitude and attitude will have an opportunity to grow their professional careers through continuous education and working with some of the most advanced technology and talented professionals in the business. /p h3Additional Information /h3 pWork Personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. /p h3Equal Opportunity Employer /h3 pServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by addition. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. /p h3Accommodations /h3 pWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact for assistance. /p h3Export Control Regulations /h3 pFor positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. /p pFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. /p pbRemote Work: /b No /p pbEmployment Type: /b Full‑time /p pbKey Skills /b /p ul liSplunk /li liIDS /li liNetwork security /li liComputer Networking /li liIdentity Access Management /li liPKI /li liPCI /li liNIST Standards /li liSecurity System Experience /li liInformation Security /li liEncryption /li liSiem /li /ul pbExperience: /b years /p pbVacancy: /b 1 /p /p #J-18808-Ljbffr