PPosition: Operations Manager /ppSalary: Up to €70,000 plus bonus + benefits /ppLocation: Milano, Italy /ppThis is an exciting opportunity for an Operations Manager to join a market leading company and lead the store teams to increase footfall, deliver exceptional customer service, maximise enquiry conversion, and maintain high standards to drive sales growth and meet targets. /ppYou will be able to contribute to the company’s success by inspiring and developing the team through effective leadership, recruitment, coaching, and training. /ppAbout you /pulliExceptional oral communication, decision-making, and performance management skills. /liliHighly proficient in training and development, planning and prioritising, customer service, and team unification. /liliStrong organisational and coordination abilities, with effective communication, influencing, negotiation, and interpersonal skills. /liliProactive problem-solving mindset with the capacity to improve processes. /liliIndependent working abilities while keeping stakeholders informed. /liliDetail-oriented with a focus on customer service and record-keeping. /liliAbility to work under pressure and meet targets, with fluency in Italian and English /li /ululli(additional European languages are a plus). /li /ululliProficiency in Microsoft Office and other relevant business applications. /li /ulpAbout the role /pulliImplement strategies at the to achieve performance targets. /liliAnalyse activities to develop actionable plans for stores, sites, and teams. /liliEnsure the execution and monitoring of action plans across the stores. /liliEnsure teams are fully staffed and effectively integrated. /liliBoost team efficiency through targeted training and coaching programs. /liliAdapt team performance to meet operational requirements. /liliCelebrate successes and address underperformance or misconduct appropriately. /liliFoster a culture of excellent customer service. /liliPromote a culture of simplicity to achieve greater efficiency. /liliEnsure compliance with internal procedures regarding safety, hygiene, and processes. /liliReviews store audits thoroughly and agrees action plans with the Store Manager to ensure continued improvement. /li /ululliTo find out more about this role please contact Oli Coote on +44 (0) 203 757 5000 /li /ul