**Posting Date**:3 Apr 2025 **City**:Taranto **Location**:Taranto, IT, 74121 **Contract Type**:Permanent **Division**:Mediterranean & Africa Certification **Level of experience**: - RINA is currently recruiting for a **Busines Support Advisor & Food Mandatory Certification Auditor** to join its office in Taranto, Italy, within the Mediterranean & Africa Certification Division. **Mission**
- A Business Support Advisor & Auditor with a focus on both managing administrative tasks and leading audits within the food industries. #LI-GZ1**Key Accountabilities**
- Customer Data Management
- Create and maintain accurate customer records in the database
- Ensure that customer information is up-to-date and complete
- Handle customer inquiries related to account information and updates
- Contract and Customer Order Processing: - Manage and update contract, ensuring accuracy and completeness
- Receive and process customer orders, ensuring accuracy and completeness
- Coordinate with relevant departments to fulfill orders in a timely manner
- Update customers on order status and expected delivery dates
- Invoicing (if needed): - Generate and issue invoices to customers based on sales orders or service agreements
- Verify the accuracy of invoice details, including pricing and quantities
- Handle invoice-related inquiries and discrepancies
- Timesheet Management (if needed): - Remind technical staff to submit accurate and timely timesheets for each project
- Ensure timesheets are completed in accordance with company policies and client requirements
- Customer Communication: - Communicate with customers to provide information about products, services, and order status
- Respond to customer inquiries and resolve issues promptly and professionally
- Send out communication regarding invoices, payment reminders, and other relevant updates
- Compliance and Documentation: - Ensure compliance with company policies and procedures in customer interactions
- Maintain accurate and organized records of customer communications, transactions, and invoices
- Audit Program Management: prepare, manage, and control the audit program, ensuring alignment with organizational goals and industry standards
- Audit Participation: participate in and lead audits, conducting interviews, note-taking, and assessing the implementation of management systems
- Report Generation: draw up comprehensive audit reports detailing findings and recommendations for certification decisions **Education**
- High School Diploma/GED in Business Administration Finance Management**Qualifications**
- Minimum 1 years of audit activity in the wine scheme.
- Minimum 1 year in issuing state stamps.
- Minimum 1 year in the sampling activity for wine certification.
- Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
- Experience in offer management, contract processing, and customer order fulfillment.
- Familiarity with invoicing, payment processing, and timesheet management is a plus.
- Excellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records.
- Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
- Proven ability to handle customer inquiries professionally and resolve issues efficiently.
- Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
- Knowledge of compliance requirements related to documentation, invoicing, and customer interactions.
- Ability to multitask and manage priorities in a fast-paced business environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
- While not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage.
- A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction. **Competencies**
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and vantaggi from the new circumstances
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- With over 5,800 employees and 200 offices in 70 countries worldwide, RINA is a mult