Posting Date:3 Apr 2025 City:Taranto Location:Taranto, IT, 74121 Contract Type:Permanent Division:Mediterranean & Africa Certification Level of experience: - RINA is currently recruiting for a Busines Support Advisor & Food Mandatory Certification Auditor to join its office in Taranto, Italy, within the Mediterranean & Africa Certification Division. Mission - A Business Support Advisor & Auditor with a focus on both managing administrative tasks and leading audits within the food industries. LI-GZ1Key Accountabilities - Customer Data Management - Create and maintain accurate customer records in the database - Ensure that customer information is up-to-date and complete - Handle customer inquiries related to account information and updates - Contract and Customer Order Processing: - Manage and update contract, ensuring accuracy and completeness - Receive and process customer orders, ensuring accuracy and completeness - Coordinate with relevant departments to fulfill orders in a timely manner - Update customers on order status and expected delivery dates - Invoicing (if needed): - Generate and issue invoices to customers based on sales orders or service agreements - Verify the accuracy of invoice details, including pricing and quantities - Handle invoice-related inquiries and discrepancies - Timesheet Management (if needed): - Remind technical staff to submit accurate and timely timesheets for each project - Ensure timesheets are completed in accordance with company policies and client requirements - Customer Communication: - Communicate with customers to provide information about products, services, and order status - Respond to customer inquiries and resolve issues promptly and professionally - Send out communication regarding invoices, payment reminders, and other relevant updates - Compliance and Documentation: - Ensure compliance with company policies and procedures in customer interactions - Maintain accurate and organized records of customer communications, transactions, and invoices - Audit Program Management: prepare, manage, and control the audit program, ensuring alignment with organizational goals and industry standards - Audit Participation: participate in and lead audits, conducting interviews, note-taking, and assessing the implementation of management systems - Report Generation: draw up comprehensive audit reports detailing findings and recommendations for certification decisions Education - High School Diploma/GED in Business Administration Finance ManagementQualifications - Minimum 1 years of audit activity in the wine scheme. - Minimum 1 year in issuing state stamps. - Minimum 1 year in the sampling activity for wine certification. - Strong proficiency in customer data management, including maintaining accurate records and handling inquiries. - Experience in offer management, contract processing, and customer order fulfillment. - Familiarity with invoicing, payment processing, and timesheet management is a plus. - Excellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records. - Strong communication skills, both written and verbal, to interact effectively with customers and internal teams. - Proven ability to handle customer inquiries professionally and resolve issues efficiently. - Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges. - Knowledge of compliance requirements related to documentation, invoicing, and customer interactions. - Ability to multitask and manage priorities in a fast-paced business environment. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools. - While not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage. - A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction. Competencies - CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction - EARN TRUST - Take everyone's opinion into account and remain open to diversity - PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model - MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions - PIONEER CHANGE - Actively embrace change and benefit from the new circumstances - BUILD NETWORK - Forge trust relationships, across departments, and outside the organization - MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint - ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way - THINK FORWARD - Capitalise on experiences and translate them into action plans for the future - With over 5,800 employees and 200 offices in 70 countries worldwide, RINA is a mult