PAt Fortidia we believe that talent, expertise, empathy and ambition drive our success.. We base hiring decisions solely on candidate experience and skills. /ppWe are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know. /ppbr/ppFor our Milan offices we are searching for a /ppbr/ppstrong Carriers Operations Manager /strong /ppbr/ppTo strengthen our ability to provide the Fortidia Network with business growth and operational excellence, we are introducing a new role within the Fortidia Global team: the strongCarriers Operations Manager /strong. This role is responsible for managing the operational aspects of relationships with global carriers, from the day-to-day oversight of existing services and processes to the introduction of new ones, with a strong focus on efficiency and network value. /ppbr/ppThe Fortidia Carriers Operations Manager will serve as the primary operational liaison between Fortidia and Carriers. This is a highly collaborative role requiring coordination with internal stakeholders across countries and functions to ensure excellence in delivery shipping operations throughout the Fortidia Network. /ppbr/ppThe Fortidia Carriers Operations Manager will report to the emData and Carriers Relationships Director /em. /ppbr/ppstrongKey Responsibilities: /strong /ppbr/ppThis role operates at the intersection of internal teams and external partners and is focused on operational excellence, innovation, and strategic relationship management: /ppbr/pullistrongGlobal Carriers Relationship Management: /strong Act as the strongprimary operational liaison /strong for our global shipping partners for all the operations-related matters. Own the daily relationship management, troubleshooting, and new service and process launch coordination, ensuring that the network complies with carrier framework agreements, and follows required security and compliance procedures. /li /ulpbr/pullistrongInnovation Process Automation: /strong Lead high-impact projects to improve operational processes leveraging technology, including strongAI automation /strongand strongCarrierS API integration /strongto enhance scalability and profitability across the network. /li /ulpbr/pullistrongCross-Functional Coordination: /strong Partner closely with stronginternal stakeholders /strong - mainly Country Managers, Network Sales Ops Managers and Technology colleagues - to align carrier operations stream with local business needs and global strategy,, ensuring smooth Network adoption. Coordinate carrier-related credit collection activities, ensuring effective mediation by country teams between the Network and the carriers. /li /ulpbr/pullistrongImpact Measurement Validation /strong: Collaborate closely with the BI Analysis Team to define, evaluate and validate strongimpact of any new process /strong, service, or operational change implemented within the Network. /li /ulpbr/pullistrongPerformance Resolution: /strong Ensure operational accuracy from the Global Carriers (including invoicing and service quality) and drive strongcorrective action plans /strong to resolve issues, leveraging the formal governance structure where necessary, also activating current strongescalation matrix /strong where needed. /li /ulpbr/ppstrongQualifications, Experience and Skills /strong /ppbr/pullistrongEducation /strong: Bachelor Degree in Business Administration, Supply Chain Management / Logistics, Industrial Engineering or Economics. /li /ulpbr/pullistrongDeep Logistics Expertise: /strong 10 year proven background in strongglobal shipping, logistics, and carrier sales and operations /strong. Knowledge of international regulatory compliance (e.g. customs, trade). /li /ulpbr/pullistrongStakeholder Negotiation Skills: /strong Exceptional stronginterpersonal and negotiation skills /strong to manage complex external carrier relationships and align diverse internal, cross-functional teams globally. /li /ulpbr/pullistrongProcess Innovation Technology Acumen: /strong Demonstrated success leading strongprocess improvement projects /strong (e.g., implementing API integrations, AI-based new tools, Ops automation). /li /ulpbr/pullistrongProject Leadership: /strong Proven ability to successfully stronglead and manage complex, global projects /strong from conception through to a successful, operational launch. /li /ulpbr/pulliExcellent master of written and spoken strongEnglish /strong. /li /ulpbr/pullistrongCollaborative /strong spirit, with appreciation of strongdiverse perspectives /strong /li /ulpbr/pullistrongBold, passionate, tenacious and /strong strongcurious mindset /strong, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions. /li /ulpbr/ppstrongWhat We Offer: /strong /pulliA vibrant international environment in a continuously growing company with many professional and personal development opportunities. /liliExtensive training and development opportunities within the group /liliA multicultural organizational structure and team. /liliWelfare and Wellbeing programs /liliCorporate benefits platform /li /ulpbr/ppbr/pp strongAbout Fortidia /strong /ppbr/ppFortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. /ppbr/ppFor more information, visit the Fortidia Group websites: /pp - - - - - - - - - - - - - - - - - - - /p