Social network you want to login/join with: (Senior) Customer Success Manager Italy, Pordenone Client: Location: Job Category: Other - EU work permit required: Yes Job Reference: 3147576622643675136337135 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Your mission You are responsible for our Italian customers and handle all communication You introduce innovative payment processes for car dealer groups and other industries You are responsible for training operational managers (remotely/on-site) on our product usage You identify potential "stumbling blocks" in the onboarding process and work with customers and colleagues to resolve them You manage upgrades of our solutions for existing clients You help to improve our product and processes through close customer contact Your profile At least 5 years of experience in digital (multi) project management, with proven successful projects A structured, meticulous working style, even under stress: capable of managing multiple tasks simultaneously Clear and confident communication at C-level, even in high-pressure situations Willingness to travel to clients Native or bilingual in Italian, proficient in business English, eager to work in a fast-paced environment Experience in automotive or software sectors is a plus but not essential Why us? Be part of one of Europe's most exciting FinTech scale-ups Benefit from extensive training and development opportunities Work in an open, transparent culture where your ideas are valued Option to work from home Enjoy monthly team events focused on team spirit and fun About Us We, Aufinity, are a Cologne-based FinTech scaleup pioneering digital payment solutions in the automotive sector. Since 2018, with bezahl.de, we've created an all-in-one platform for digital payment management in automotive trade, optimizing payment processes and enabling fully digital, multi-method payment solutions for car dealerships. J-18808-Ljbffr