Field Services Engineer - Sud Italia
Join Renault Trucks Italia and be part of a world‑leading truck manufacturer committed to quality and innovation.
Overview
Renault Trucks provides a range of heavy vehicles and dedicated services tailored to the needs of professionals in distribution, construction and long‑haul transport. With a network of over 1,500 service centres worldwide, we deliver maintenance and support that guarantees performance and customer satisfaction.
Responsibilities
* Manage the technical assistance service for clients, workshops and dealers.
* Assure analysis and evaluation of client/workshop and client/product reports.
* Provide continuous support to workshops regarding operational issues (e.g., urgent replacement procurement, defective products, complaints).
* Ensure compliance with garage processes: warranty, OTS or technical recall, 24/7, Service Contracts.
* Handle out‑of‑warranty interventions: technical analysis, intervention modalities, cost analysis.
* Manage quality product procedures: quality trend, reporting, problem analysis, reports between workshops and HQ.
* Ensure adequate training of workshop personnel, participate in assessment of technical competencies and formulate a training plan.
* Ensure workshop equipment and instrumentation level adequate to policies; provide technical support for vehicle issues, support customers needing contact HQ, manage customer complaints and satisfaction.
Qualifications
* Experience in heavy vehicle repair, including mechanical knowledge and manual skills.
* Workflow workshop management, customer contacts, problem solving.
* Electronic diagnostics capability, basic software usage (Windows, Excel, etc.).
* Familiarity with warranty management, customer complaints, technical recalls.
* Previous experience as workshop manager.
* Good English language knowledge.
* Leadership and excellent teamwork.
* Dynamic, proactive, problem solving, attention to detail, excellent communication and negotiation skills.
Other Information
* Location: Centre – South Italy; Headquarters of Pero for monthly meetings.
* Availability for national travel and training abroad (Lyon, France).
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Automotive
Apply now to join our dynamic team and advance your career in an industry leader!
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