PpHitachi Construction Machinery Europe (HCME) is a leading manufacturer of hydraulic excavators and specialized construction equipment, dedicated to innovation, environmental responsibility, and customer satisfaction. /p h3Values /h3 ul liHonesty Sincerity – The foundation of every interaction. /li liEnvironmental Respect – Protecting the world we help shape. /li liSocial Responsibility – Valuing people, culture, and community. /li liReliable Leadership – We stand behind our commitments. /li /ul h3Mission /h3 pAs a Product Support Engineer for the Italian market, you will play a central role in ensuring dealer and customer satisfaction, driving the quality of technical support, field assistance, and warranty decisions. /p h3Responsibilities /h3 ul liDeliver high-level technical support to dealers across Italy. /li liDiagnose and troubleshoot complex issues, guiding dealers and sales teams with timely solutions. /li liProvide technical training on existing and new products for dealers, end‑users, and internal teams. /li liEvaluate, analyze, and settle warranty claims from multiple territories. /li liCommunicate updates on new products and coordinate technical modifications when needed. /li liOffer structured feedback to the factory to support future product enhancements. /li liConduct occasional on-site field support when required. /li liTravel regularly between Bologna, Amsterdam, and, when needed, the global headquarters in Japan. /li /ul h3Qualifications /h3 ul liEngineering background (Mechanical, Mechatronics, or similar). /li liStrong communication skills and a genuine desire to support customers. /li liProfessional proficiency in Italian and English. /li liAvailability for occasional travel across Europe and to Japan. /li /ul h3Nice to Have /h3 ul liExperience with hydraulic systems, combustion engines, or electrical powertrains. /li liFamiliarity with warranty processes and managing/supporting a European dealer network. /li /ul h3Benefits /h3 pA dynamic international environment, opportunities for professional growth, and the chance to be part of a company shaping the future of construction technology. /p h3Apply /h3 pWe’d love to hear from you. Click Apply Now and take the next step in your career. /p pAt HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome. /p pEmployment Type: Full‑time /p pSeniority Level: Entry level /p /p #J-18808-Ljbffr