PpAre you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /p pMandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. /p pMandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the renowned mountain village of Cortina d’Ampezzo, in the heart of the Dolomites. Scheduled to open in summer 2025, this landmark property will feature 83 elegantly appointed guestrooms and suites, many with balconies offering breathtaking views. Blending Art Nouveau heritage with modern sophistication, the resort will offer a range of world‑class amenities including signature restaurants and bars, flexible event spaces, and an extensive spa and wellness facility with an indoor‑outdoor pool. Guests will enjoy a curated alpine experience with activities such as skiing, hiking, mountain climbing, and ice skating, along with a dedicated Kid’s Club. /p h3bAbout the job /b /h3 pThe Head of People and Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a world‑class luxury hospitality brand. /p pbAs Head of People Culture, you willresponsiblefor the following duties /b /p ul liSet and deliver the People Culture strategy, aligning workforce plans with Mandarin Oriental brand standards, business objectives, and guest experience priorities. /li liManage People Culture budgets and financial planning, ensuring cost efficiency while supporting strategic priorities and colleague engagement. /li liChampion a culture of excellence, embedding MO values and behaviours across all teams to uphold luxury hospitality standards. /li liLead talent acquisition and workforce planning, ensuring recruitment and retention align with MO policies and operational needs. /li liDrive learning and development initiatives, creating programs that support leadership growth and service excellence in line with MOHG guidelines. /li liManage performance and succession planning, implementing fair and transparent processes to build high‑performing teams. /li liEnsure compliance and governance, maintaining adherence to MOHG policies, local legislation, and best‑practice employee relations. /li liOversee reward and recognition frameworks, ensuring competitive benchmarking and alignment with MO standards. /li liPartner with senior leadership, providing expert guidance on organisational design, change management, and colleague engagement. /li liSafeguard health, safety, and wellbeing, ensuring all practices meet MOHG and regulatory requirements. /li liLeverage HR systems and analytics, using data insights to inform decisions and track key metrics. /li /ul h3bAs Head of People Culture, we expect from you: /b /h3 ul liProven track record in senior People Culture leadership within luxury hospitality or high‑end service environments. /li liStrong background in strategic workforce planning, talent acquisition, and organisational development. /li liExperience managing multi‑cultural teams and navigating diverse labour markets. /li liDemonstrated success in employee engagement, retention strategies, and culture transformation.Solid understanding of hospitality operations and how People Culture impacts guest experience. /li liExpertise in People Culture governance, compliance, and employment law across relevant jurisdictions. /li liHands‑on experience with change management, including restructures and organisational effectiveness projects. /li liProven ability to lead learning development programs tailored to luxury service standards. /li liStrong financial acumen for budgeting, labour cost control, and People analytics. /li /ul h3bOur commitment to you: /b /h3 ul libLearning Development. /b Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. /li libMOstay. /b When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. /li libHeath Colleague Wellness. /b Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. /li /ul h3We’re Fans. Are you? /h3 /p #J-18808-Ljbffr