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Customer Refund Assistant - The Mall Outlet (on-site job), reggello
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Client:
Global Blue
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
3
Posted:
Expiry Date:
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Job Description:
Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist, you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.
This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.
Main duties and responsibilities
- Verify and refund Tax Free Forms to international travellers
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue and Merchant’s policies, guidelines and procedures
Why You’ll Love This Role
- Work in a multicultural environment with colleagues and customers from around the world;
- Be part of a front-line team that values collaboration, integrity, and service excellence;
- Gain valuable experience in face-to-face customer interaction and managing refund payments
Main KPIs
- Number of refunded transactions
- Refunding mistake ratio
Reporting and collaboration
Reports to: Manager
Collaborates with:
- Peers in Refund, Processing, and Quality Assurance
- Refund & Security Manager
Background and Education
This is an entry-level role and a university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.
We’re looking for candidates who have:
- Excellent spoken English – this is essential
- Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
- A natural ability to work face-to-face with the public in a professional and welcoming manner
- Strong teamwork skills and a collaborative mindset
- Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory
Specific skills and knowledge
- Must be fluent in English.
- Other helpful languages in order of relevance: Arabic, Chinese, Russian
- Must be dedicated to service and customer satisfaction
- Must be trustworthy to handle large amounts of cash
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📌 Customer Refund Assistant - The Mall Outlet (on-site job)
🏢 Jr Italy
📍 Reggello