Support Engineer, Data Center Central Operations Job ID: ******* | Amazon Data Services, Inc. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment to ensure continual access for our customers. We work on challenging problems with thousands of variables impacting capacity delivery, and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to deliver safety and security while providing scalable capacity at the lowest possible cost. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Do you enjoy a fast-paced, changing, and innovative environment? Do you love working on data center hardware and machine learning racks? Do you want to directly impact the speed at which AWS optimizes and deploys capacity for our customers? The Central Operations Migration team seeks someone who enjoys deep-diving technical issues, can articulate and document technical solutions, and can work backwards from our customers. What you will own This role is a Subject Matter Expert (SME) working with engineering and service teams across multiple organizations to support the movement of capacity from one data center to another. Support the migration of server racks with focus on driving increased speed through defect identification and mitigation. Work with both new and existing ML and non-ML server hardware types. Contribute to business north-star goals and own input goals at the team level. Who we are The Data Center Central Operations Migration team provides technical support to the global operations business within AWS data centers. Our vision is to ensure that work is safe, secure, serviceable, supportable and highly available for customers. Who you'll work with You will primarily work within the DCC organization as an advocate and SME for Data Center Community (DCC) operations. Daily engagements include the data center planning teams, services teams, and local operations teams, in addition to your direct team. Why it matters AWS is growing rapidly. You will help innovate with new processes and automation to simplify operations at massive scale. Your work will impact thousands of customers by landing hardware and delivering capacity quickly to enable growth and availability. Key job responsibilities You will develop solutions to move and recover capacity for customers. You will interact directly with data center technicians to support escalations for issue resolution. You will work with systems engineers to push upstream fixes to enable capacity recovery. You will deep-dive defects throughout the rack migration process and develop solutions to mitigate defects. You will contribute to data analytics to support your role. You will evaluate data and trending patterns to uncover defects across product life cycles. A day in the life A day in the life of this role will involve a mix of working with our internal DCC Ops, Support/System Engineering, TPMs, Hardware Engineering, and Software teams to address systemic issues and resolve capacity recovery campaigns. About the team About AWS Diversity and inclusion AWS values diverse experiences. If you do not meet all the preferred qualifications, we encourage you to apply. If your career is just starting or follows a non-traditional path, don't let it stop you from applying. Why AWS? AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customer businesses. Inclusive Team Culture We value curiosity and connection. Our affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Mentorship & Career Growth We strive to become Earth's Best Employer by providing knowledge sharing, mentorship, and career growth resources. Work/Life Balance We value work-life harmony and strive for flexibility in our working culture. Basic Qualifications - Experience scripting in modern programming languages - Experience troubleshooting and debugging technical systems - 3 years of data center experience Preferred Qualifications - Process improvement / Six Sigma experience - Linux troubleshooting for hardware-related issues - Experience training technical content to non-technical audiences Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodation page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,200/year to $150,300/year, depending on location, knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position, equity, sign-on payments, and other benefits may be provided. For more information, please visit the Amazon benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site. 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