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Alstom is a global leader in sustainable transport solutions, offering a broad portfolio that includes high-speed trains, metros, monorails, trams, turnkey systems, services, infrastructure, signalling and digital mobility. With over 80,000 colleagues worldwide, we innovate to create greener and smarter mobility, connecting cities and reducing carbon emissions.
Job Type: Experienced
Responsibilities
Ensure the appropriate support to end-users [by stream]
Provide training to end-users
Accountable for process solving issue
Accountable for capturing incidents and defects raised by end-user, analyzing the issue, identify workaround and/or transmit to the appropriate support team
Accountable for testing of new functionalities or other upgrades of the solution
Accountable for proposing solution improvement to RBPE team
Leader for data consistency [by stream] and perform survey for coherence of data with key users of other streams
Manage the account access [by stream] according to the internal control rules
Manage corrective action plan whenever needed
Animate the key indicators - effectiveness metrics & KPI - [by stream]
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Truck Transportation and Railroad Equipment Manufacturing
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