PpbAbout Mind Games /b /ppMind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”! Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love. /ppbPosition Overview /b /ppWe’re looking for motivated, reliable, and energetic team members to step in as Key Holders. In this role, you’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure our store is welcoming and fun for everyone. If you thrive in a fast‑paced, playful environment and want to be part of a team that brings joy and creativity to every visit, this is the role for you! /ph3Responsibilities /h3ulliGreet customers, answer questions, and recommend products based on their needs, providing exceptional customer service. /liliOperate the POS system, accurately process payments, and issue receipts. /liliMaintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand. /liliServe as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance. /liliAct as a trusted advisor to customers, providing guidance and recommendations to help them explore our products and make the most of their visit. /liliConsistently meet or exceed daily, weekly, and monthly sales goals to support store profitability. /liliMaintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit. /liliPerform opening and closing procedures, including cash management, inspecting products, and following security protocols. /liliLead by example in delivering outstanding customer service and a positive attitude to support the team. /liliExperience with store opening/closing and cash management is considered an asset. /li /ulh3Qualifications /h3ulliHigh school diploma or equivalent required. /lili2+ years of experience in sales, customer service, or retail. /liliExceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs. /liliAbility to multitask, manage priorities, and meet deadlines in a fast‑paced environment. /liliDependable, responsible, and able to take ownership of store operations when entrusted with key‑holder duties. /liliPassion for or knowledge of pop culture, board games, and puzzles is a plus. /liliAbility to stand or walk for long periods and lift up to 20 pounds. /liliPrevious Key Holder or supervisory experience is recommended. /liliKnowledge in Trading Card Games (e.g., Magic: the Gathering, Pokémon, One Piece) would be an asset. /li /ulh3Compensation /h3pbPay Rate /b: 16.50 per hour /ph3Benefits /h3ulliCompetitive pay and opportunities for growth /liliEmployee discount on games, puzzles, and toys /liliCasual dress environment /liliWork in a fun, creative environment surrounded by products and people you love /li /ulh3Location /h3pSouthcenter Mall - Unit 148, 100 Anderson Rd SE, Calgary, AB /p /p #J-18808-Ljbffr