4 weeks ago, be among the first 25 applicants. Get AI-powered advice on this job and access more exclusive features. InPost is a leading player in the business-to-consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 3000 fully automated parcel lockers (accessible 24/7), enabling customers to collect, send, and return parcels at their convenience. The aim is to continue scaling InPost in Italy at a rapid pace similar to its growth in Poland. Our expanding network includes major supermarkets, petrol stations, railway stations, subways, and shopping centers. We’re passionate about our mission and products, and our people are the reason for our success. We’re looking for driven and curious individuals to join us in redefining the norm. Overview We’re investing in our Customer Experience to elevate our Customer Service & User Experience to the highest level. This role is central to this transformation. We’re seeking an Account Operations Specialist (belonging to L68/99) to join the Operations team at InPost Italy. About your role Manage partner relationships, acting as the operational contact from onboarding to locker installations. Monitor and update company databases, ensuring all information is accurate, including partner data and project details. Collaborate with Sales, Deployment, and Administration teams to improve communication and workflow, enhancing customer experience and internal processes. Analyze performance data, generate reports, and identify areas for improvement. Support your team and partners with escalations, follow-ups, and updates. What you need to succeed At least 1 year of experience in operations, account management, or similar roles. Strong proactivity and organizational skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams). Fluent in Italian and English, both written and spoken. Experience in a multinational company environment. Flexible, creative, and vibrant work environment. Commitment to responsible and eco-sustainable logistics. Motivated team player with passion and preparation. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Transportation, Logistics, Supply Chain, and Storage Referrals can double your chances of interviewing at InPost Italy. Set job alerts for “Account Operations Specialist” roles. J-18808-Ljbffr