PURPOSE:
The Administration controller will be responsible to perform clerical information processing tasks and activities associated with the update and maintenance of Store Operations records and registers. The Administration controller will also need to attend to general office applications with respect to the provision of routine procedural information
KEY RESPONSIBILITIES:
Cash
1. Ensure that the banking is done daily in conjunction with the Store Manager as per the banking procedures
2. Ensure all cash ups balance with the banking
3. The drop safe must be always locked and the key kept by the Admin Controller. Cash float must be checked and all spare keys for the floats must be kept at a safe place sealed in packets in the safe. Cash floats must always balance, and the Admin Controller must take full responsibility for the safe
4. When cash ups are done, ensure that the cashiers balance. If there are shortages or over banking, this needs to be investigated and relevant corrective action taken
Administration
5. Control the standard of Administration and Procedures in the Store and enforce the relevant disciplines to maintain these standards Prepare requisitions to replenish stock
6. Ensure daily morning file is done as per the filing procedures. All filing duties are: Cash Control File, Petty Cash File, Stock Control File 1, Stock Control File 2, Personnel File & Internal Request file. Make sure all slips are signed with the necessary signature/s including over-rides, voids, and refunds, till open and so on.
7. Ensure that reports are up to date. To be addressed on a daily basis. Start of Day Reports.
8. Authorizing all transactions – 5A level.
9. Lay-byes are the responsibility of the Admin Controller and the Cashiers. These must be checked, and spot checks must be done.
10. Admin Controller to make sure all RTS is done on a regular basis
11. Spot checks on Cashiers to be conducted
12. Controlling of the change daily.
13. General filing of memos and correspondence
14. Data capturing of stock received and sent from branch.
Housekeeping
15. Maintain cleanliness in back office.
16. Maintain cleanliness at the Cash Desk area and return merchandise to the floor
Security / Risk
17. Manage the security of the back office and front cash desk.
18. Ensure tags are secured in the store if not attached to merchandise
19. Ensuring that Health & Safety standards are met
20. Prevent shrinkage by ensuring all company processes and procedures are implemented
Customer Services
21. Train staff in customer service at the cash desk
22. Assist customers with enquiries and complaints
23. Apply Customer Service principles in a friendly and enthusiastic manner daily
24. Continuously satisfy customer needs and attract clientele
People Management
25. Manage performance and development of cash desk staff
26. Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
27. Manage time and attendance of staff
MINIMUM REQUIREMENTS:
(You must be able to answer “YES” to all requirements listed below)
28. Matric Certificate.
29. NQF 5 Certificate in Retail/Business Administration.
30. Computer Literate: Word and Excel.
31. 2 – 5 years in relevant sales / cashier environment
COMPETENCIES
32. Analytical Thinking
33. Financial Management
34. Customer Insight & Focus
35. Decision making
36. Attention to Detail
37. Problem Solving
38. Planning and Organizing
UNDERTAKING
39. Criminal / Credit Check
40. Qualification verification
41. Computer and Psychometric assessments where required
42. First Aid / Firefighting training
Salary – Market related