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Digital Customer Experience (CX) Manager, Teramo
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Job Category: Other
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EU work permit required: Yes
Job Reference:
7169083187698597888337168
Job Views:
1
Posted:
09.05.2025
Job Description:
DIGITAL CUSTOMER EXPERIENCE (CX) MANAGER
Position Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)
About Häfele: Häfele is an internationally trusted provider of furniture fittings, ironmongery, and hardware, known for quality and excellent customer service, supporting customers worldwide with a comprehensive support team.
Your Role: Are you passionate about delivering exceptional digital experiences and leading change across global operations? Do you excel in dynamic, cross-functional environments focused on innovation and customer satisfaction? We seek a Digital Customer Experience Manager who will also act as the Global Process Owner for the Contact-to-Order (C2O) journey, a role with significant impact. This is your chance to enhance customer digital interactions and transform global processes for seamless service.
As Digital Customer Experience Manager, you will:
* Lead digital strategy development and implementation across all customer touchpoints
* Enhance the digital journey from website to social media and mobile platforms
* Coordinate departments and regions for a consistent customer experience
* Utilize data, feedback, and analytics for ongoing innovation and improvement
* Promote digital CX best practices globally
As Global Process Owner (C2O), you will:
* Own the entire Contact-to-Order process worldwide
* Standardize and harmonize processes across markets and departments
* Lead cross-functional teams to improve performance, efficiency, and customer satisfaction
* Use KPIs and insights for process enhancements
* Drive change management, training, and adoption of new processes
Requirements:
* Degree in Business, Marketing, Computer Science, or related field
* Fluent in English; German or other languages are advantageous
* Several years of experience in digital customer experience and process management
* Proficiency with CRM, analytics, marketing automation, and process modeling tools
* Ability to build stakeholder relationships and lead multicultural teams
* Strong analytical, problem-solving, and project management skills
* Customer-focused mindset and passion for continuous improvement
* Willingness to travel, especially in Germany
Benefits include:
* Annual Bonus
* Healthcare, pension scheme, shopping and activity discounts, and more
* Learning and development opportunities
This role offers the opportunity to lead digital innovation and operational excellence within a global organization, with the freedom to shape strategy and execute your vision.
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