Ph3IT Help Desk Specialist /h3 h3Position Summary /h3 pThe IT Help Desk Specialist Infrastructure Specialist will be part of the Group IT Team and will play a key role in ensuring the efficiency, security and evolution of the Group’s technological infrastructure. The specialist will be a key business partner to support users across the globe and will also be involved in implementing cybersecurity best practices, contributing to the organization’s digital transformation. /p h3Key Responsibilities /h3 h3System Support and Management /h3 ul liProvide first and second level technical support to users on Windows environment (client and server); /li liManage and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive); /li liManage Active Directory and security policies; /li liResolve hardware and software issues, ensuring business continuity; /li liHandle ticketing and document technical procedures. /li /ul h3Networking and Security /h3 ul liAssist the team in managing network infrastructure; /li liLearn and support the configuration of Fortinet appliances (FortiGate, FortiSwitch); /li liParticipate in network implementation and optimization projects. /li /ul h3Professional Experience / Qualifications /h3 h3Required Experience / Skills /h3 ul liDiploma or Degree in Computer Science, or related field; /li liMinimum 5 years of experience in IT support or help desk roles; /li liExcellent knowledge of Windows 10/11 and Windows Server; /li liGood knowledge of Microsoft 365 and Microsoft cloud services; /li liNetworking skills (TCP/IP, DNS, DHCP, VLAN); /li liGood level of technical English (written and spoken). /li /ul h3Preferred Experience /h3 ul liMicrosoft certifications (MD-102, MS-900, AZ-900 or similar); /li liPrevious experience with network appliances or firewalls; /li liBasic knowledge of Fortinet or other networking/security vendors. /li /ul h3Key Competencies /h3 ul liCuriosity and willingness to learn; /li liProactivity to take initiatives and flexibility to manage multiple priorities; /li liCan-do attitude and hands‑on approach; /li liTroubleshooting and Problem‑solving; /li liTeam‑oriented attitude and internal customer focus; /li liPassion for technology; /li liConfidentiality and integrity. /li /ul h3Work place /h3 pGroup Headquarters, Milan /p pIf you are interested in this role, please forward an up‑to‑date copy of your CV, authorizing the treatment of your personal data according to Dlgs. 196/03 art. 13 GDPR 679/16 specifying: /p pIama Risorse Umane Milanobr/Via Merano 16/abr/ /p /p #J-18808-Ljbffr