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Are you passionate about technology and thrive on solving complex IT challenges? We’re looking for a skilled L2 Resident Engineer to be the go-to expert for desktop support, both on-site and remotely. This role is perfect for someone with deep knowledge of Windows operating systems, hardware troubleshooting, and application support, combined with outstanding customer service and communication skills.
What You’ll Do :
* Deliver exceptional local and remote desktop support day-to-day, ensuring smooth operations.
* Diagnose and resolve hardware, software, and application issues with precision and speed.
* Take full ownership of customer issues, driving them to quick and effective resolution.
* Perform expert fault analysis on operating systems and platforms, including Windows 7 / 10 and Microsoft Office 365.
* Collaborate with vendors to solve complex antivirus and security challenges.
* Keep users informed with clear, timely updates on issue progress and resolution.
* Maintain thorough documentation in our ticketing system for all incidents.
* Install, upgrade, and troubleshoot software and hardware components, including Cisco Jabber, printers, and mobile devices.
* Provide dedicated support for Mac users and VIP clients.
* Conduct preventative maintenance and repairs to keep systems running flawlessly.
* Use diagnostic tools to uncover root causes of network and device problems.
* Thrive in a dynamic, project-driven environment where teamwork and adaptability are key.
* Take on additional responsibilities as needed to support our mission.
Why You Should Join Us :
Be part of a vibrant team where your expertise truly matters. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on our users’ productivity. If you’re eager to apply your tech skills and deliver outstanding customer service, this is the role for you. Let’s build a stable and productive computing environment together!
What You Bring to the Table :
* Strong technical foundation with deep expertise in Windows 7 / 10, Microsoft Office 365, Active Directory, and GPOs.
* Proven hands-on experience with PC hardware troubleshooting and repairs.
* Familiarity with enterprise antivirus solutions and helpdesk ticketing systems.
* Experience managing mobile devices and supporting Mac users.
* Excellent analytical, troubleshooting, and multitasking abilities with a focus on meeting SLAs.
* Exceptional communication skills and a customer-first mindset.
* A proactive learner who adapts quickly in a fast-paced setting.
Ready to take your IT career to the next level? Join us and be the driving force behind seamless desktop support and user satisfaction!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Information Technology, Engineering, and Consulting
Information Technology & Services, IT Services and IT Consulting, and IT System Training and Support
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