The BD Rowa Implementation Engineer is a newly created and key position within the BD Rowa Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This position will independently provide efficient and effective services for BD Rowa customers in a timely manner, including but not limited to set up configuration, commissioning, customer training, troubleshooting, qualification and customer mentoring.
Responsibilities
The BD Rowa Implementation Engineer will:
Offer advanced problem resolution, troubleshooting and system consulting as required by the customer.
Upgrade BD Rowa software and hardware.
Lead and drive machine performance improvement through proactive monitoring and the use of documented standards.
Become a trusted advisor to assigned customers to build long-term business relationships.
Understand and partner with customers about Rowa technologies and their impact to optimize customer workflow.
Customize and deliver customer training.
Adaptation and elaboration of technical documentation.
Mentor Service Technicians.
Learn new software updates/features and distribute them to team members.
Share written documentation with appropriate team members and customers.
Follow documented practices for reporting product issues and improvements.
Requirements
Successfully completed professional training as technician or system administrator, ideally experience in pharmaceutical industry
Experience in field service
Good knowledge in handling PLC and CAN-bus systems
Experience with MS Office Suite products
Ability to read electrical circuit diagrams
Knowledge and experience of network and IT infrastructures in a Windows operating system environment
Proven analytical thinking and knowledge in the areas of software installation, configuration and troubleshooting
Adherence to delivery dates and high-quality standards
Initiative, independence, loyalty and team spirit
Knowledge of English and Italian language is an advantage
Excellent written and oral communication skills
Our Offer
Collaboration in a highly motivated global environment.
A familiar work climate in an innovative environment where your input counts.
A safe workplace with long-term perspectives.
We endeavor a long-term collaboration – hence corporate career planning throughout diverse phases of life conveys a high importance and value for us.
BD is an equal opportunities employer and welcomes applications from all qualified candidates.
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