Alessandra Rich is a luxury fashion brand founded in 2010, known for its sophisticated and feminine aesthetic. The brand has offices in London and Milan and produces its collections in Italy, maintaining a strong connection with the Italian tailoring tradition. The company is constantly expanding, offering opportunities in a creative and dynamic environment, perfect for those who want to grow in the world of high-end fashion.
The Wholesale & Client Services Assistant supports the Commercial team in managing wholesale operations and client services, ensuring accurate order processing, efficient logistics coordination and a high standard of communication with both wholesale partners and private clients.
Responsibilities
Wholesale Order Management
* Enter, update and maintain wholesale orders in the management system (Zedonk).
* Verify accuracy of customer details, pricing and discounts, delivery windows, order quantities and SKUs; process order amendments, cancellations and re-confirmations.
Sell-Through & Commercial Reporting
* Prepare sell-through reports for key wholesale partners, update internal spreadsheets tracking, orders vs deliveries, performance by customer.
* Support the commercial team with reorders/swaps analysis, stock position updates, seasonal reporting.
Logistics Coordination
* Prepare shipping documentation, including: commercial invoices, packing lists, export / customs documentation.
* Book shipments via DHL and coordinate with logistics partners for collections and deliveries, ensuring all dispatches are correctly recorded in Zedonk.
Warehouse & Inventory Liaison
* Act as the point of contact between Commercial team and warehouse, coordinating order picking, packing and dispatch priorities.
* Support periodic inventory checks and reconciliations ensuring consistency between physical stock and Zedonk records.
Customer Care (Wholesale & Direct Clients)
* Manage incoming customer care queries: Order status, deliveries, returns / issues.
VIP & Showroom Support
* Welcome and assist private / VIP clients in the showroom: prepare product selections and support fittings or viewings, coordinate order entry and follow-up for private clients and ensure a seamless, discreet and high-quality client experience.
* Support the setup and dismantling of collections during showroom campaigns.
Qualifications
* 1–2 years' experience in fashion wholesale, operations or customer service
* Experience with ERP systems (Zedonk preferred)
* Strong Excel / Google Sheets capability
* High attention to detail and strong organisational and communication skills
* Proactive, reliable and comfortable working across multiple functions
* Interest in luxury fashion and client experience
* Fluent English (written and spoken), additional languages are a plus
What we offer
* Motivating, international work atmosphere
* The opportunity to grow within the company
* Ticket lunch
* Fixed term contract/ Internship (reimbursement)
* Full-time, On-site
ARmilano promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.