Global Security Operations Center Manager, Global Security Operations Center
The mission of the Global Security Operations team is to mitigate security and related operational risks to our Associates, Data, and Physical Assets. Amazon is seeking an action-oriented individual to oversee daily operations within the Global Security Operations Center (GSOC). This individual will triage, escalate, and manage responses to all events impacting or threatening Amazon.com personnel, property, or assets. This includes maintaining situational awareness with a global view of Amazon’s associates, assets, and reputation.
Key job responsibilities
The GSOC Manager provides critical support and timely notification to global partners regarding incidents that have impacted, or have the potential to impact, Life Safety, Operations, and / or the Amazon Brand. They will assist in managerial ownership of their shift and be responsible for ensuring performance SLAs are met, responses are appropriate according to policies and procedures, and for developing and motivating a highly performant staff. The GSOC Manager must also deal effectively with ambiguity and make response-related decisions sometimes with incomplete information in the best interest of Amazon. The GSOC operates 24 / 7, and shift work, including nights and weekends, may be required.
A day in the life
A GSOC Manager is responsible for developing and motivating a high-performing team of Escalation Specialists. On a daily basis, a GSOC Manager operates autonomously, using discretion when dealing with sensitive and critical information, and applying sound business principles to identify barriers and initiate actions to resolve issues.
About the team
The Global Security Operations Center (GSOC) provides critical support and notification to global partners regarding incidents that have, or have the potential to impact, Life Safety, Operations, and / or the Amazon Brand. We serve as the central hub for critical incident management supporting Worldwide Amazon Stores (WWAS), as well as affiliate and retail businesses. We are seeking an agile, adaptive, and detail-oriented leader to triage, escalate, and manage responses to global critical events.
BASIC QUALIFICATIONS
* 4+ years of experience in compliance program management, legal, governance, audit, risk / loss prevention, or equivalent
* Bachelor's degree or equivalent
* Experience handling confidential information
PREFERRED QUALIFICATIONS
1. 3+ years of experience in program requirements definition and leveraging data and metrics to drive improvements
2. Professional auditing qualification or similar risk or compliance credentials
3. Experience with SQL and Excel
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Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.
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