Reliability Operations Senior Specialist Sisal Group S.p.a Sport, giochi, hobby Specialista Senior / Project Manager About us: Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars. Our brand embodies innovation and ambition, with significant growth potential in a dynamic market. What you’ll do: Join the Operations Reliability & Security team, contributing to the observability and stability of critical IT services. Support the Incident Management process (24/7 on-call rotation), actively participating in war rooms and root cause analysis. Ensure real-time monitoring and troubleshooting using tools such as Splunk, Dynatrace, and CheckMK to detect and analyze incidents, anomalies, and performance issues. Identify and implement workarounds to quickly restore service availability during critical incidents, minimizing business impact. Collaborate with application and infrastructure teams to identify and resolve performance bottlenecks, driving continuous improvements. Perform trend analysis on system and application performance, identifying patterns and proposing proactive measures to optimize reliability. Lead and manage the Problem Management process by tracking follow-ups, prioritizing issues, and ensuring timely resolution through structured reports. Write detailed incident reports for major incidents, documenting impacts, root causes, resolution actions, and follow-up measures. Work closely with cross-functional teams to ensure a structured approach to problem resolution and continuous service improvement. What you’ll bring: Proven experience in reliability operations, application monitoring, or IT incident management within a high-availability environment. A degree in Computer Science, Engineering, or a related technical field. Strong expertise in observability tools (Splunk, Dynatrace, CheckMK) and log analysis platforms. Knowledge of IT infrastructure components, including cloud environments, containerized applications, and networking principles. Ability to analyze performance trends, detect anomalies, and propose actionable solutions. Experience in Incident and Problem Management, with a structured approach to troubleshooting and root cause identification. Strong collaboration and communication skills, ensuring alignment between technical and business teams. A proactive mindset, focusing on continuous improvement and operational excellence. Fluency in English and Italian is required, with strong written and verbal communication skills. Why choose us: Permanent contract with Hybrid Work. Supplemental Health Insurance. The option to join our company share saving scheme. Choose us also for: An inclusive work environment and participation in all our initiatives focused on Diversity & Inclusion. Well-Being Support: online meditation courses, medical online services, and counseling with certified psychologists and coaches. Learning and Development: access to a platform with training courses, workshops, conferences. Exploit our FlexiLearning program, dedicating at least 4 hours per month for your professional growth. Parental Leave Packages: additional support for you, your children, and financial aid for mothers. Much more about us: Visit our blog Inside to hear directly from our employees: Inside. Flutter is an Equal Opportunity Employer. Diversity and Inclusion are core values. We welcome candidates regardless of age, culture, religion, ethnicity, sexual orientation, gender identity, or expression. J-18808-Ljbffr