Customer Service Representative, Business Unit SafetyIEP Technologies HOERBIGER Safety Solution is part of the HOERBIGER Group. As a leading international full-service provider in constructive explosion protection, we protect lives and offer safety where it can be dangerous.For our Sales team we are looking for a new employee (m/f/d) "Customer Service Representative" for Italy, in Verona branch, with immediate effect. You will be responsible for:What awaits you working with us:Ensuring the best possible Customer experienceServing a defined set of customers together with the respective Key Account Manager, new sales and aftermarket environmentsPurchasing the good internally versus HD and sister branches, or third partiesTimely processing of our customer ordersConversion and verification of order dataCreation of all necessary shipping documents for domestic/foreign and third countriesEnsuring that Customers requirements are metCompliance with internal and external regulationsCollaborate and communicate closely with our international subsidiariesContinuous order tracking and proactive information to the Customers in the event of any changes,Processing Customers complaints in cooperation with the QM departmentFinally helping us transition from a "manage the order" to "manage the customer" mindsetWhat you should bring with you:Commercial background and training (office clerk, industrial clerk, etc.)Experience in processing orders, Sales orders and Purchase orders, preparing delivery notes/shipping documents and invoicingHigh Customer orientation and strong communication skillsAbility to work in a team, friendly & open demeanorHigh level of flexibility and resilience to stress and ability to cope with different needsExperience with MS Office and ERP systems, knowledge of ERP "SAP" an advantage (better SAP 4.7 or SAP 6.0 or SAP HANA)Good written and spoken English skills, other languages are welcomeWho we are:Locally close to the customers – globally successful: HOERBIGER is active worldwide in 43 countries on all continents. 6,174 employees at 133 locations – including 30 production plants – deliver reliable solutions for better performance, increased safety, and fewer emissions. In 2023, they generated sales of 1.416 billion euros. For renowned customers from the energy sector, the process industry, the automotive industry, the mechanical engineering industry, safety technology, and the electronics industry, performance-determining products and services from HOERBIGER make the difference. With innovations for decarbonization and energy transition, HOERBIGER is already enabling change today for a better tomorrow. As majority shareholder, the HOERBIGER Foundation preserves the 129-year-old entrepreneurial heritage and guarantees stability, independence, and a future-oriented strategy.#J-18808-Ljbffr