- Lead all pre-opening activities for the new Dior SPA launching in 2026, including facility setup, operational planning, vendor selection, and initial stock procurement.
- Develop and implement strategic business plans to drive SPA revenue, profitability, and market positioning in alignment with Dior brand standards and Belmond's operational excellence.
- Lead wellness initiatives beyond the SPA, crafting innovative wellness experiences that respond to the latest trends and are presented in line with the property's unique positioning.
- Identify opportunities for and execute on-property wellness activations that enhance the guest journey.
- Oversee movement, nutrition, and all wellness initiatives integrated across the entire guest journey within the hotel.
- Lead, inspire, and mentor a high-performing team of SPA Dior Therapists, receptionists, and support staff, fostering a culture of excellence and continuous improvement.
- Oversee all daily operational aspects of the SPA, including guest services, treatment scheduling, product inventory, and facility maintenance, ensuring seamless execution.
- Ensure the consistent delivery of the highest standards of Dior signature treatments, personalized guest consultations, and product recommendations.
- Manage financial performance, including budgeting, forecasting, cost control, and analysis of key performance indicators (KPIs).
- Cultivate strong relationships with guests, handling feedback and concerns with grace, and ensuring exceptional guest satisfaction and loyalty.
- Collaborate with the hotel's leadership team and Dior brand representatives to integrate SPA services seamlessly into the overall guest experience and adhere to brand guidelines.
- Develop and execute innovative marketing and promotional strategies to attract and retain clientele, enhancing the SPA's visibility and reputation.
- Maintain a pristine and luxurious environment throughout the SPA, ensuring compliance with all health, safety, an