About the Role
We are seeking a highly skilled and experienced Operations Manager to join our team.
Responsibilities
* Plan, organize, coordinate, and control all support activities related to customer relations.
* Assist regional sales to ensure the execution of services in compliance with contractual service commitments and agreed-upon profit margins.
* Manage the operation of the supply chain, including customer contracts, orders, and shipments.
* Administer the entry, review, and unlocking of various order systems to ensure accuracy and prompt execution.
* Cordinate finances, research and development, supply chain, customs logistics, and other networks to ensure on-time delivery of all orders.
* Set up internal and external reporting dashboards, including those for headquarters.
* Negotiate and formalize modifications or extensions of services.
* Manage activities related to the execution of service delivery as well as the budget.
* Manage operational risks.
* Support for customer financial management to help every element of the team.
* Management and coordination of all back office activities related to the release of new products with the timing of their arrival on the market, as well as forecasts and back office support for the Country Manager.
Requirements
* A Master's degree is preferred.
* Proficiency in Systems Applications and Products in Data Processing (SAP) is required.
* Proficiency in English and Italian, with Chinese being a plus.
* At least 3 years of professional experience in international logistics and financial processes.
* Analytical thinking, strong interpersonal skills, adaptability, team leadership, and organizational skills are essential.
* Customer orientation, availability, and responsiveness are also necessary.
Work Environment
The successful candidate will be based in Italy, specifically in Milan.