Position SnapshotJobReq ID: 54957Work type: HybridType of contract: Open-ended/permanentFull/Tempo parziale: Full timeLocation: Vimercate (MB), IT Madrid, ES Poznań, PLAbout UsBridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.About The RoleJob PurposeThe Dealer Network Solutions Manager supports the Retail Centre of Excellence in delivering strategic projects that drive continuous improvement across the EMEA retail network. The role is responsible for designing, developing, and managing digital solutions that enhance operational efficiency and elevate the consumer experience in retail operations. By translating business needs into effective digital tools, the role ensures that retail teams are equipped with scalable, user‐centric, and data‐driven solutions that support operational excellence, customer satisfaction, and long‐term network growth.ResponsibilitiesProject ManagementLead and support strategic, cross‐functional projects focused on retail operational excellence and customer experienceEnsure timely delivery of project milestones aligned with business objectivesSupport project planning, documentation, status tracking, and communicationManage stakeholders to ensure successful implementation and adoption of solutionsTool OptimisationMonitor tool performance and usage through KPIs and dashboardsProvide insights and recommendations for continuous improvementManage, oversee, and optimise core digital tools, including:Call management systemsBooking toolsDigital check & vehicle inspection platformsDealer portalsFleet portalsEnsure digital solutions are intuitive, reliable, and aligned with operational requirementsOperational ExcellenceAnalyse user feedback and identify opportunities to enhance tools and workflowsPartner with cross‐functional teams to improve usability, efficiency, and service qualityAct as a key contact point for retail teams, ensuring tools support daily operations and customer satisfactionIdentify pain points and propose solutions to improve workflows and customer interactionsInnovation AgentExplore and design AI‐driven use cases to improve processes, efficiency, and profitabilityCollaborate with internal teams to evaluate feasibility and support implementation of AI‐based solutionsQualifications & Experience Required3–4 years of experience in Retail Solutions, Customer Experience, or related fieldsExperience managing digital tools in retail environmentsKnowledge of dealer network operations and training platformsTechnical / Functional SkillsProven project and change management experience, particularly in tool implementationStrong analytical skills and ability to interpret complex data for decision‐makingAdvanced Excel skills (pivot tables, formulas, data analysis)Familiarity with digital platforms and retail operational toolsExperience monitoring KPIs and dashboardsLanguagesStrong communication skills in English (written and spoken)Additional European languages are an advantageSoft / Behavioral SkillsCustomer‐oriented mindset with strong problem‐solving skillsExcellent stakeholder management and communication abilityAbility to drive operational efficiency and process improvementsStrong teamwork and collaboration skills in an international environmentWhat We OfferA supportive and engaging onboarding experience to ensure a smooth transition into our team.The opportunity to develop and grow, through training and regular mentorship.Corporate Social Responsibility activities.A truly global, dynamic and challenging work environment.Agility and work/life effectiveness and your long-term well‐being.A diverse and inclusive team.We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.#J-18808-Ljbffr