Job Purpose:
Technical role working in a specific solution/technology area, gaining accreditation and subject matter expert expertise (predominantly for one vendor), working internally/externally with the partner base and sales organisation on defining less complex solutions and projects for partners.
Responsibilities:
1. Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements
2. Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
3. Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams
4. Ownership of assigned Request Manager resolver group
5. Respond quickly to queries or customer care issues
6. Communicate product and technology information to educate internal and external audiences
7. Deal with product/solution enquiries from internal/external sales, vendors and resellers
8. Understanding and application of vendor promotions
9. Maintain peer-level technical contacts in assigned vendor
10. Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
11. Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
12. Opportunity to deliver basic post-sales implementation services
13. Develop Product knowledge to a competent technical level in line with vendor/business expectations
Knowledge Skills and Experience
14. 5-years experience
15. English fluent, Italian native
16. Effective oral and written communication skills.
17. Strong attention to detail, priority management and planning skills.
18. IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
19. Existing knowledge of product and technology portfolio is desirable but not mandatory depending on seniority of role.
What’s In It For You?
20. Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
21. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
22. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
23. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
24. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
25. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!