Overview Technical Service Specialist (TSS) role at Meridian Bioscience Inc. in Villa Cortese, Lombardy, Italy. The TSS works with cross-functional teams to provide technical support to end users and distribution partners in Italy and the EMEA region, assists with registration and management of customer complaints and inquiries, manages IVD instruments, and participates in post-market surveillance and vigilance activities. The TSS supports Meridian customers and the sales team by: Providing product/technical information support Resolving product-related problems by providing product and service information, and addressing reagents and instrumentation issues Maintaining and providing supporting documentation or additional technical training Managing the IVD instruments by coordinating tracking activities Key Duties Management of customer requests and complaints relating to the platforms (registration, resolution) Organization of training courses and demonstrations for sales teams, end users, and distribution partners Collaboration with QA/RA to ensure EC regulations and extra-EC registrations, including post-sales supervision per IVD/pharma regulations and GDP Collaborating with RA/QA to maintain the Quality Management System and ISO 13485 certificate Develop project plans and manage cross-functional activity to ensure timely completion of projects/programs Maintain open communication across the organization, including cross-site and cross‐business unit efforts Collaborate with the Technical Service Manager and the team to prepare training and resource manuals Provide technical and scientific support to the Tender Office in Italy Organize scientific events and training in the territory Collaborate with the Technical Service Manager and the team to resolve product or service problems by recording and clarifying customer complaints and inquiries, determining the cause, selecting and explaining solutions, expediting corrections, and following up Provide support for the management of distributed products, such as BUHLMANN, SCHEBO, etc. Qualifications Master's degree in Biology, Biotechnology, Pharmacy, Chemistry, or Chemistry and pharmaceutical technologies (CTF) or Industrial Chemistry Italian native language / English good Residence within 30 km of the office; the position is office-based, not remote Seniority level Entry level Employment type Full-time Job function Information Technology Industries Medical Equipment Manufacturing Referrals increase your chances of interviewing at Meridian Bioscience Inc. by 2x Get notified about new Technical Services Specialist jobs in Villa Cortese, Lombardy, Italy. J-18808-Ljbffr