**Are you fluent in German? Do you have great communication skills?**
**Then come join our team of #GameChangers who bring fun to work every day.**
**About us**:
Webhelp is a global organization headquartered in France with more than 80,000 employees. We focus on creating superb customer experiences and developing business solutions adapted to each company. We are a fun-loving community who thrive on making a difference on behalf of the world's most exciting brands. Being a people-first company is based on our strong belief that when you put people at the heart, everything comes alive.
**Salary & Benefits**:
- Competitive remuneration package (14 Salaries)
- Extra Bonus depending on performance
- Paid training program
- Private life & health insurance (Dental Care included)
- Ticket Restaurant Mastercard (paid monthly)
- Opportunities for international Career through Webhelp International Mobility program
- Free gym and other wellbeing activities
**Day to day responsibilities**:
- Management of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal / customer service team targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
**Requirements for the role**:
- Proven customer support experience or experience as a client service representative
- Native / near native in German language and above C1 level of English
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Είδος Εργασίας: Πλήρης απασχόληση
Μισθός: Από €19.000,00 ανά έτος