PbCluster Director of Operations - Chia Laguna - Sardinia /b /p pbPosted On: /b 01/02/2025 /p pbJob Information /b /p pIndustry: Hospitality /p pbLocation: /b Domus De Maria, Sardinia, 09010 /p pbJob Description /b /p pWe are seeking a Cluster Director of Operations, who will also oversee the FB department, for the Chia Laguna Resort. The resort comprises three hotels: Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton, and the Hotel Village with 240 rooms. /p pAs the Cluster Director of Hotel Operations, you will manage daily hotel operations, ensuring the delivery of exceptional guest service, alignment with brand standards, and achievement of financial goals. /p pbKey Responsibilities: /b /p ol liLead and manage daily hotel operations, including seasonal and strategic planning, budgeting, forecasting, performance management, policy compliance, capital and property improvements, guest relations, and internal communications. /li liEnsure service quality, guest satisfaction, and adherence to brand standards, including Forbes 5-star service protocols and Hilton Quality Assurance standards. /li liDrive financial performance, identify operational efficiencies, and implement measures to maximize profitability. /li liOversee the hotel's quality processes, including goal communication, team empowerment, service recovery, and problem resolution. /li liDevelop and monitor team member performance, especially department heads and managers, through feedback, coaching, career development, performance reviews, and recognition programs. /li /ol pbWorking with a Hilton Brand /b /p pHilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay and mid-priced hotels. With over a century of service, Hilton is committed to providing exceptional guest experiences, amenities, and value. /p pJ-18808-Ljbffr /p #J-18808-Ljbffr