House Manager - Lion in the Sun - Malindi, Kenya
Who are we?
This exclusive boutique property offers a unique blend of luxury, comfort, and personalized service. Nestled by the beach, the property consists of one high-end restaurant and ten elegantly designed apartments, providing guests with an exceptional experience of tranquility and sophistication.
A House Manager at Lion in the Sun
As House Manager, you will be the heart of the house, ensuring smooth operations, exceptional service, and a seamless guest journey from arrival to departure. This is a visible leadership role, working closely with all departments to deliver a refined, warm, and discreet luxury experience.
What You'll Be Responsible For
Guest Experience
- Own the full guest journey, ensuring a personalised and memorable stay
- Deliver warm, intuitive, and discreet service aligned with international luxury standards
- Proactively manage guest feedback and resolve issues with care and efficiency
Operations & House Oversight
- Oversee daily operations across rooms, spa, and public areas
- Coordinate butlers, front office, and key operational functions
- Act as the main point of connection between departments
Restaurant & F&B; Coordination
- Ensure restaurant operations support and enhance the overall guest experience
- Work closely with FOH and BOH leadership
- Monitor and report on F&B-related; guest feedback
People & Service Culture
- Supervise, motivate, and guide butlers and front-of-house teams
- Ensure optimal staffing levels and service coverage
- Support training, service standards, and attention to detail
House Readiness & Supplies
- Ensure the house is always guest-ready, from presentation to functionality
- Manage operational supplies, stock levels, and supplier coordination
- Liaise with maintenance to ensure high standards are consistently met
Reporting & Commercial Awareness
- Track key operational KPIs and guest satisfaction metrics
- Develop a solid understanding of costs