Salesforce Business Analyst - Consumer Goods & Trade Promotion Management Join our team as a Salesforce Business Analyst specialized in Consumer Goods and Trade Promotion Management! We operate within Customer Engagement, focusing on developing systems and implementing major IT transformation projects in Customer Relationship Management (CRM), including Marketing Campaigns, Customer Journey, Customer Service, Sales, Post-Sales, Retail Execution, and Trade Promotion Management. We work in Italy and abroad with leading companies across sectors such as Telecom, Media, Energy & Utilities, Manufacturing, Retail, and Fast Moving Consumer Goods in advanced and stimulating technological environments. Your role : Engage with clients to gather requirements. Draft technical and functional documentation. Collaborate with the development team to implement solutions. Support clients and the testing team during application testing phases. Ideal profile : At least 2 years of experience as a Business Analyst in CRM and TPM projects based on Salesforce Consumer Goods platform, including : Requirements gathering. Knowledge of Salesforce Consumer Goods Cloud and TPM. Familiarity with main Salesforce clouds (Service Cloud, Sales Cloud, Marketing Cloud). End-to-end process management from requirements collection to deployment. Drafting of technical-functional documentation. Certifications in Salesforce such as Business Analyst and Salesforce Consumer Goods are a plus. Additional Salesforce certifications like Platform App Builder, Advanced Administrator, Marketing Cloud Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Field Service Consultant are desirable. Experience working in Agile (preferably Scrum) projects. Excellent communication and interpersonal skills, team-oriented attitude. Strong analytical and organizational skills, result-oriented. Positive attitude, initiative, and flexibility. Fluent in English, both spoken and written. We are a Global Top Employer committed to employee well-being, continuous learning, and personalized growth plans. Part of NTT Group, investing over $3.6 billion annually in R&D, with offices across Italy in Milan, Rome, Turin, Naples, Bari, and more. Locations : Milan, Rome, Turin, Naples, Bari J-18808-Ljbffr J-18808-Ljbffr