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(Senior) Customer Success Manager Italy, Sassari
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Job Category:
Other
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EU work permit required: Yes
Job Reference: 3147576622643675136337166
Job Views: 2
Posted: 26.05.2025
Expiry Date: 10.07.2025
Job Description:
Your mission
* You are responsible for our Italian customers and handle all communication.
* You introduce innovative payment processes for car dealer groups and other industries.
* You are responsible for training operational managers (remotely/on-site) on our product usage.
* You identify potential obstacles in the onboarding process and resolve them in coordination with customers and colleagues from other departments.
* You oversee upgrades of our solution for existing clients.
* Through close customer contact, you help improve our product and processes.
Your profile
* You have at least 5 years of experience in digital (multi) project management, with proof of successful projects.
* You work in a structured and organized manner, even under stress, managing multiple tasks simultaneously.
* You communicate clearly and confidently at C-level, even in tense situations.
* You are willing to travel to our customers.
* You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment.
* Experience in automotive or software sectors is a plus but not necessary.
Why us?
* Be part of one of Europe's most exciting FinTech scale-ups.
* Benefit from extensive training and development opportunities to enhance your skills.
* Enjoy an open and transparent corporate culture where your ideas are valued.
* Possibility to work from home.
* Participate in monthly team events focused on team spirit and fun.
About Us
We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. In 2018, we launched bezahl.de, an all-in-one platform for digital payment management in automotive trade, optimizing internal processes and enabling fully digital payment options for dealerships, including large sums.
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