HCL
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Note: Candidates must be eligible to work in Italy.
Fluent in Italian and English
The role requires you to be 5 days/ week- Work from office (Client Location)
Job Summary:
Taking direction from the Client, to provide a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.
Provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation. Duties include level 2 and 3 support of IT applications, products and services; configuring, installing, and securing computer hardware, software and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems.. Work is subject to general review and approvals of the supervisor(s).
Examples of Work:
• General Technical Responsibilities
• Maintenance and Installations and troubleshooting
• Project implementations and rollouts
• Technology Consultative Services
Esempi di attività:
* Responsabilità tecniche generali
* Manutenzione, installazioni e troubleshooting
* Implementazione e rollout di progetti
* Servizi di consulenza tecnologica
Qualifications:(Requisiti)
Minimum Qualifications
* Degree higher-education institution or two years relevant experience.
* Strong knowledge and experience with Windows operating systems
* Minimum of 1 years experience supporting Windows 7, Ms Office 2007/10/13, Internet Explorer, Anti-Virus, Laptop Wireless setups,
* Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
Requisiti Minimi
* Titolo di studio universitario o almeno due anni di esperienza lavorativa rilevante.
* Solida conoscenza ed esperienza con i sistemi operativi Windows.
* Almeno 1 anno di esperienza nel supporto di Windows 7, MS Office 2007/10/13, Internet Explorer, soluzioni antivirus e configurazioni wireless per laptop.
* Capacità di lavorare in team, forti competenze comunicative e una spiccata attitudine al servizio orientato al cliente.
Preferred Qualifications
* Experience as a Desktop Systems Technician for a minimum of 1 years
* Citrix, Active Directory, iOS,
Requisiti Preferenziali
* Almeno 1 anno di esperienza come Desktop Systems Technician.
* Conoscenza di Citrix, Active Directory, iOS.
Performance Expectations: Knowledge, Skills & Abilities
* An expert-level understanding of hardware and software PC
* Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems.
* Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
* Solid knowledge of Change Management, and Active Directory.
* Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
* Strong customer service orientation.
* A strong team player, works effectively under pressure, and ability to multi-task.
* Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
* Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.
* Exceptional documentation skills.
* Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.
* Utilize effective time management skills and sets and adhere to deadlines.
* Ability to lift 50 pounds (monitors, printers, scanners, etc.).
Aspettative di Performance: Conoscenze, Competenze e Capacità
* Comprensione a livello esperto dell’hardware e del software per PC.
* Competenza dimostrata nella diagnosi di problematiche complesse relative a hardware e software, con capacità di applicare soluzioni efficaci.
* Esperienza nella gestione di antivirus, antispam, comunicazioni wireless, dispositivi mobili e sicurezza informatica.
* Solida conoscenza dei processi di Change Management e di Active Directory.
* Elevata capacità di apprendere rapidamente e in autonomia nuove tecnologie, fornendo successivamente supporto e consulenza sul loro utilizzo.
* Forte orientamento al servizio clienti.Forte capacità di lavorare in team, efficacia nel lavorare sotto pressione e abilità nel gestire più attività contemporaneamente.
* Lavora in stretta collaborazione con i tecnici di laboratorio, fornendo supporto per l’installazione e la manutenzione del software.
* Eccellenti capacità di comunicazione interpersonale (verbale, scritta e di ascolto), poiché la risorsa interagirà quotidianamente con docenti, amministratori e personale.
* Capacità eccellenti di documentazione.
* Capacità di esercitare giudizio appropriato nella gestione dei computer dei clienti o di dati sensibili, consultandosi con il supervisore quando necessario.
* Utilizza efficaci competenze di time management, definendo e rispettando le scadenze.
* Capacità di sollevare carichi fino a 50 libbre (monitor, stampanti, scanner, ecc.).
Special Conditions of Employment:
* May be required to work variable hours and overtime, including weekends.
Condizioni Speciali di Impiego
* Potrebbe essere richiesto di lavorare con orari variabili e straordinari, inclusi i weekend.
Background check:Successful completion of a pre-employment background check.
Se vuoi, posso anche:
Controllo dei precedenti
* Superamento con esito positivo di un controllo dei precedenti pre-assuntivo.
Benefits
* A supportive, diverse, and global team with a brilliant culture.
* Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
* Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
* Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
To know more about us visit – www.hcltech.com
Certificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process.
• Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.
• HCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.