Ph3Why join us /h3 pKnoll uses modern design to connect people to their work their lives their world. Since 1938 we have been recognized internationally for creating workplace and residential furnishings that inspire evolve and endure. /p pOur purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone. /p h3Job Description /h3 h3Job summary /h3 ul liBe the first point of contact for SMEs and ERP user for application issues. /li liBuild / maintain relationships with SMEs and have a network of contacts to help understand different functions and processes within the business. /li liTake in charge incidents and ensure all issues are dealt with within SLAs and assigned to developers when necessary. /li liCollaborate in business-as-usual change management process. /li liProvide support and advice to users in creating test plans and performing first pass / stage testing as appropriate. /li liReport changes requests. /li liWork with software supplier and users when required to ensure software meets business needs in terms of functionality and appearance. /li liWork with other team members provide business process improvements consistent with departmental standards. /li liProvide support and advice to end users to provide for maximum personal productivity. /li liSupport BA as required on software projects through each step of the Software Development Life Cycle. /li liTo work within the requirements of the Companys Health and safety Quality and Environmental management systems. /li /ul h3Specific responsibilities /h3 ul liSupports SME and users as first point of contact for related applications and processes. /li liWorks with consultants internal development team and the business to define and test the new functional implementations and maintenance tasks on time and on budget. /li liSupports Business Analysts in constructing workflow charts and diagrams; studying system capabilities; writing specifications. /li liSupports Business Analysts for Change Management to ensure change requests are defined accurately and with enough detail for our development team to progress. /li liProposes enhancements and bug fixing. /li liWrites internal procedure and FAQ. /li liDefine test plans and perform first pass / stage suite testing. /li liProvides references for users by writing and maintaining user documentation. /li /ul h3Company requirements /h3 pHealth Safety; ensure that safe working practices are followed. Attend safety briefings as requested. Take responsibility for your own and your co-workers safety in accordance with The Health Safety at Work Act 1974 and The Management of Health and Safety at Work Regulation 1999. /p pCompliance; ensure compliance with business systems processes certification schemes regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance. /p h3Job holder requirements /h3 pKnowledge of : /p pInfor Cloud Suite Industry (Syteline 10) ERP Jira Software Documentation Software Development Process Change Management. /p pPersonal skills : /p pRelationship Building and Networking Analysing Information Teamwork Verbal and Written Communication Plan Development Software Testing. /p pAbility to manage multiple tasks from beginning to completion. /p pGood written and verbal communication skills are crucial for working with all stakeholders. /p pAbility to understand the teams challenges. /p h3Company values /h3 pPurpose energy and drive /p pBeliefs integrity and trust /p pDesign problem solving /p pConnections relationships /p pGrowth continuous improvement /p pPerformance achieve standards /p h3Who We Hire /h3 pSimply put we hire qualified applicants representing a wide range of backgrounds and abilities. Knoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities. /p pMillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and / or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at. /p h3Required Experience /h3 pIC /p h3Key Skills /h3 pSQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills /p h3Employment Type /h3 pFull-Time /p h3Experience /h3 pyears /p h3Vacancy /h3 p1 /p /p #J-18808-Ljbffr