Ph3Additional Information /h3 pJob Number /p pJob Category Housekeeping Laundry /p pLocation Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, 20121 /p pSchedule Tempo pieno /p pLocated Remotely? N /p pPosition Type Management /p h3Job Summary /h3 pEntry level management position that focuses on supporting the day-to-day activities in Housekeeping and Laundry. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. /p h3CANDIDATE PROFILE /h3 h3Education And Experience /h3 ul liHigh school diploma or GED; 1 year experience in the housekeeping or related professional area. /li li2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ul h3CORE WORK ACTIVITIES /h3 h3Managing Housekeeping Operations and Budgets /h3 ul liEnsures knowledge and understanding of OSHA regulations are up to date. /li liOversees all lost and found procedures. /li liObtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments. /li liInventories stock to ensure adequate supplies. /li liEnsures guest room status is communicated to the Front Desk in a timely and efficient manner. /li liWorks effectively with the Engineering department on guest room maintenance needs. /li liUnderstands and complies with loss prevention policies and procedures. /li liEnsures all employees have proper supplies, equipment and uniforms. /li liAssists in supervising an effective inspection program for all guestrooms and public space. /li liManages linen inventory and guest supplies and assists in the ordering of supplies as necessary. /li liSupervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. /li liObserves service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liHandles guest problems and complaints seeking assistance from supervisor as necessary. /li liAssists in the review of comment cards and guest satisfaction results with employees. /li liSets a positive example for guest relations. /li /ul h3Equal Opportunity Statement /h3 pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr