At Bloq.it, we’ve created the world’s leading smart locker solution, addressing online deliveries by enabling easy participation, reducing costs, and promoting sustainability.
After experiencing 1000% growth over three years, we are now the fastest-growing Smart Locker company globally and one of Europe's fastest-growing scale-ups.
We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries such as delivery or shared mobility, skilled in managing processes and reporting. This is a field-oriented role requiring adaptability and a hands-on approach to ensure smooth operations.
Responsibilities
* Manage operational teams and processes to ensure smooth daily operations.
* Provide detailed reports and serve as the liaison between local and central teams.
* Handle operational tasks requiring close attention to detail and hands-on involvement.
* Regularly visit the field to report and resolve on-the-ground challenges.
* Coordinate and support local teams to deliver consistent service.
* Identify and implement improvements to operational processes in the field.
* Ensure operational metrics and goals are met, with regular progress reporting.
Requirements
* 5+ years of experience in operations management, preferably in delivery, mobility, or logistics sectors.
* Strong understanding of post-sales service operations and workflow optimization.
* Excellent communication skills in English and Italian, with the ability to liaise effectively between teams.
* Proven team and process management skills, with readiness for hands-on involvement.
* Adaptability, proactivity, and willingness to engage in fieldwork.
* Analytical skills with experience in tracking and improving operational KPIs.
* Knowledge of smart locker systems or logistics technology is a plus.
* Understanding of local logistics and post-sales service processes.
* Experience scaling operational processes in a growing company.
What You Will Get
* The chance to be pivotal in redefining the smart locker industry with innovative solutions.
* A dynamic, fast-paced work environment fostering innovation, collaboration, and continuous learning.
* Competitive salary and benefits tailored to your experience and skills.
* The opportunity to make a tangible impact supporting our mission for affordable and sustainable solutions.
If you're a passionate operations professional eager to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us revolutionize last-mile delivery!
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