Pubblicato il 6 maggio
Mansioni della posizione
- Provide exceptional B2B customer service to TASCHEN clients
- Manage customer inquiries in a professional and timely manner
- Oversee order management, including handling payment and shipping issues
- Support of our B2B sales colleagues and contribute to ensure smooth operations
- Coordinate with Sales, Logistics, Production, Finance, Systems Development and Controlling departments to address and resolve order-related issues
- Continuously seek ways to improve service processes and enhance the customer experience
- Adapt to changing priorities and handle multiple tasks simultaneously
- Completed commercial training or a degree in business administration, finance, sales or a comparable field of study
- Proven experience (2-5 years) in sales operations, (B2B) customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
- Strong understanding of B2B sales processes and customer service principles
- Excellent communication and interpersonal skills
- Proficiency in German and English; French, Spanish or Italian is a significant plus
- Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central and Shopify
- Proven experience with ticket handling systems (e.g., Zendesk)
- Fascination with and curiosity for pursuing and exploring trends in B2B sales
- Ability to work effectively and structured in a fast-paced and dynamic environment
- Strong problem-solving skills and attention to detail
- Analytical thinking and quick comprehension
- Flexibility and ability to work under pressure within an international team
- A dynamic, committed, international team
- A diversified and demanding job within an exciting and international work environment with plenty of scope for development and growth
- The opportunity to work across an exciting and diverse range of products
- An open business culture with a flat organizational structure and rapid decision-making processes
