Main duties and responsibilities
* Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff
* Offer intensive support including product instructions.
* Constant communication with merchants to increase the level of meeting their needs and satisfying expectations
* Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities
* Achieve sales targets taking corrective action when result materially deviates from expected
* Action plans and in-Store visits in line with the company’s strategy
* Processing and presentation of business statistics and insights
* Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan
* Deliver to the stores the activities have been agreed with the merchant’s HQ
* Document in CRM all merchant’s specific information and activity done.
Main KPI’s
* Refund Ratio
* Hit Rate
* Turnover
Reporting and collaboration
* Line manager
* Merchant Solutions Operation
Background and Education
* University degree is a plus
* 1 - 2 years’ sales experience
* Trade Marketing background and Services or Retail field knowledge will be a plus
* Analytical and planning capability
* Good Communication and influencing skills
* Customer service orientation
* Basic English knowledge
* Self-motivation, and target driven.
Specific skills and knowledge
* Good customer orientation.
* Ability to create personal relationship
* Problem solving attitude
* Basic knowledge of MS Office products.
#J-18808-Ljbffr